General Manager Wacky World Inflatable Park Wacky World ??? Preston PR

Recruiter
Confidential
Location
Preston
Salary
1.00 - 28000.00 GBP Annual
Posted
10 Sep 2020
Closes
05 Oct 2020
Contract Type
Permanent
Hours
Full Time
Our business

Wacky World Preston was the UK's first permanent Inflatable Play Park. We aim to bring a unique entertainment experience never seen before all under one roof and is here to stay! 365 days a year!. Our unique inflatable games, high energy activities and entertaining shows will bring fun and happiness to thousands of children and adults every week. Bring the kids and adults along to experience the giant indoor activity event with over 20 activities to run, jump, squeeze and bounce over. Giant inflatable slides, Disco Domes, Bouncy Castles, Total Wipe-out Machines, Bungee Runs, Rodeo Rides and much more.

The General Manager will help to build the reputation of our young and rapidly expanding organisation by creating truly inclusive services and striving for excellence. Your primary responsibilities will be to create and retain a happy and committed staff team, lead them in delivering high quality play services that provide value for money and entertainment, and assist in growing the organisation through fundraising and income generation. As an experienced play practitioner you will work effectively with stakeholders and develop positive relationships with parents/carers and local businesses.

We pride ourselves in putting customer safety and satisfaction at the centre of everything we do, providing a high-quality experience from start to finish, and we are looking for positive, enthusiastic and customer-focussed people to join our team to drive this forward.

Role overview

Reporting to the Director, the General Manager is responsible for managing the day-to-day operation of the facility, playing a vital role in ensuring the health and safety of customers and staff, and guaranteeing the highest standards of service. This includes the allocation of and supervision of staff to enable the smooth operation of the facility.

Key responsibilities of the General Manager includes:

* Ensuring that the facility is ready for use in accordance with the planned opening times and programme of activities.

* Ensuring that all areas of the facility are maintained to the highest possible standards of safety, cleanliness, security and operational effectiveness and efficiency.

* Leading, directing and motivating the Team Leaders and Kitchen staff ensuring they operate at high levels of performance and efficiency.

* Providing visible leadership to facility staff, ensuring they are motivated and operate to the high service standards expected.

* Allocating, monitoring and supervising the work standards of reception staff including ensuring that staffing levels are appropriate to the planned programme.

* Contributing to managing the performance and ongoing development of staff.

* Identifying, discussing and meeting the training and development requirements of own job role.

* Maintaining a clear customer focus and high visibility within the centre, proactively developing and maintaining high standards of customer care.

* Ensuring compliance with all organisational policies and procedures, including those for finance and revenue protection.

* Reviewing suppliers and prices on an ongoing basis to ensure value for money with the Directors, Deputy Manager and Operations Manager, monitoring of premises costs against budget on a regular basis taking corrective action where necessary.

* With the Operations Manager and Director, reviewing activity sales performance regularly, agreeing targets for improvements and identifying strategies for retaining and attracting new customers and building sales and profitability.

* Controlling and managing of enquiries, complaints and emergencies including administering First Aid as required.

* To undertake any other duties commensurate with the post's level of responsibility.

Person specification:

The role of General Manager demands the following blend of skills, experience, knowledge and behaviours and will be assessed by application letter, CV and/or interview/assessment as deemed necessary.

Skills:

• The ability to deal with customers and their queries and concerns with tact and sensitivity

• The ability to deal with an emergency situation with calmness and authority

• The ability to work as part of a team

• The ability to undertake routine maintenance

• The ability to deliver high quality service through the Team Leaders and staff

• The ability to lead by example

• Excellent telephone manner

• Strong IT and office word/excel skills

• The ability to supervise, motivate, train and develop staff

Knowledge:

• Degree or equivalent professional qualification or experience

• Solid business understanding and awareness

• Knowledge of Health & Safety legislation and in particular for customer-based activities

• Good understanding of the characteristics and qualities that customers want from leisure/recreational and fitness facilities

• Up to date First Aid at Work qualification

• A willingness to understand technical information e.g. IT, telephony, Wi-Fi and support

• Basic Food Hygiene

Experience

• Previous supervisory/management experience in customer based industries

• Experience of achieving results and making a positive difference to customer experience

• Experience of maintaining facilities to operational standards whether by own direct input or by the use of external contractors

• Previous supervisory experience within the leisure industry

• Experience with front-end Point of Sales systems including Chip-and-Pin

Behaviours:

• A dynamic individual with a 'can do' positive attitude and approach

• Demonstrates trust, openness and respect in dealing with staff and members of the public

• Flexible approach to tasks and workload

• An appreciation of, and commitment to, the culture and philosophy of Besides Friends Group of companies

Other:

• Willingness to work unsociable hours including weekends

Job Types: Full-time, Contract, Permanent

Salary: GBP28,000.00 per year