Customer Service Representative - European Languages

Recruiter
Confidential
Location
The Vale of Glamorgan (Bro Morgannwg)
Salary
19000.00 - 22000.00 GBP Annual
Posted
10 Sep 2020
Closes
25 Sep 2020
Contract Type
Permanent
Hours
Full Time
Customer Service Representative

European Languages

Do you have European Language skills? Coupled with first-class customer service experience?

An exciting opportunity for a Customer Service Representative with European Language skills, ideally German. As a Customer Service Advisor, you will provide a high level of service to new and existing customers via the telephone, email and web chats.

Office Based - Commutable from - Cardiff, Newport, Cwmbran, Caerphilly, Pontypridd, Merthyr Tydfil, Barry, Pontypool

GBP19-22k + Excellent working hours (Monday to Thursday 8am - 5pm and Friday 8am - 3.30pm)

The Candidate

Previous customer service / sales office / sales administration experience.
An additional European language is required, ideally German but would consider other European languages such as French, Spanish, Italian
Graduates are also encouraged to apply, particularly those with a degree related to Business.
A confident telephone manner with the ability to build strong customer relationships.
A competent user of Microsoft packages, in particular Excel. The Role

Become the primary point of contact, responding quickly to customer queries by email and telephone.
Support customers via a Web Chat facility and guide customers through website.
Work with other departments on product and pricing information to provide accurate quotations.
Process orders received via website, email and telephone including scheduling of freight.
Manage and maintain account information ensuring this is available to all customer service representatives and sales managers.
Develop strong relationships with customers.
Provide technical product support. This is an excellent opportunity for an experience customer service professional with German or other European language skills to join a fast-paced, successful automotive supplier.

To apply for the Customer Service Representative - European Language job please forward your CV to Kayleigh Bradley, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Kayleigh directly for a further chat on the job.

JOB REF 3349KB Customer Service Representative - German / European Languages

Glen Callum Associates are a leading automotive and industrial recruitment agency for sales, operational and marketing positions