Microsoft 365 Technical Specialist

Recruiter
Lloyds Banking Group
Location
Edinburgh
Salary
Competitive
Posted
09 Sep 2020
Closes
18 Sep 2020
Sectors
IT
Contract Type
Permanent
Hours
Full Time

As the UK's largest retail, commercial and Digital bank, we've a big responsibility to support the UK economy and help it prosper.

We're in the middle of a GBP3bn, transformation program - putting unprecedented levels of investment into our platforms, people and data capabilities to build the bank of the future.

As part of this transformation we are moving to a mixed cloud model incorporating platforms such as Microsoft365 and, with it, SharePoint, Yammer, OneDrive and PowerBI; our goal is to migrate to Microsoft 365 from on-premise platforms hosting SharePoint and File Share data

To achieve this, we're hoping to attract a Microsoft 365 technical specialist to focus on its underlying configuration and cloud platform

About this role:

You be part of a team leading on the installation, configuration and maintenance of SharePoint Online, Yammer, OneDrive and PowerBI products and services in line with our standards and policies to agreed service levels. You'll provide ongoing technical support (including incident and problem resolution) for systems and processes in the Microsoft365 area. And you'd provide technical and procedural advice to business customers on how to get the best from our new product set.

And you'd carry out technical activities to support project delivery, service improvements and change related to ongoing maintenance of the platforms.

It is a hands-on role - working hand in glove with many different teams and suppliers. From Security and Networks colleagues and others you'll need to craft the relationships which will enable an end-to-end service

What else will you be involved with?

We'll ask you to identify and implement improvements to technical processes, toolsets and services to increase efficiencies; You'll identify and deliver remediation of all risks associated with the platform across delivery, security and cost and you'll be working closely with key suppliers to maintain the platform and monitor their provision of service along with taking care of complex technical issues. Additionally, you'll build the capability of onshore and offshore colleagues to support and maintain the Infrastructure services

So what are we looking for in you?

We're looking for specific skills in the following areas:

  • Domain Expertise in Microsoft 365 and associated technologies and services.

  • A good level of understanding of how to configure M365 tenants

  • A knowledge of data infrastructure and data security

  • The skills to define user requirements and test/implement solutions to meet changing business needs.

  • A good working knowledge of the technical operational processes used to deploy and change the technical infrastructure.

  • The ability to resolve service issues and identify their root causes.

  • Able to deliver quickly via agile methodology

And beyond the Technical skills?

You'll either support or assume responsibility for agreed change projects -coordinating all aspects to achieve agreed outcomes and continuous improvements within time, cost and quality parameters.

As you'd expect we'll want you to possess the communication skills to build positive relationships with partners, customers and colleagues to influence decisions appropriately at all levels.

And you'll naturally take a nurturing approach to colleagues to build confidence and capability in new skills whilst allocating resources to tasks and balancing priorities.

What will you get in return?

We'll give you a set up benefitting from funding aligned to our data transformation aspirations in a new role where you can truly leave a legacy.

We'll ensure you're stretched and able to develop whilst also benefitting from an environment that can support elements of agile working and champions both diversity and equal opportunity.

You'll also receive a package (salary cGBP36,000-cGBP42,000) backed up with a generous pension scheme, bonus and a flexible package that can be shaped to suit your lifestyle.

So, if this sounds like your ideal next move and you've the skills we're needing then get in touch, we'd love to hear from you...

Together we'll make it possible...

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