IT Technician
Cathedral Appointments are currently seeking an experienced IT Technician for our client's well-established IT managed service company in Exeter. Your role will be to effectively and efficiently handle technical issues presented to you. You will need to be experienced working at 1st/2nd line level with good technical handling skills. This is a great opportunity for someone who is looking to build on their 2nd line skills whilst also getting involved in some 3rd line and project work.
Responsibilities:
- Acting as the first point of contact for customer technical issues when required
- Understanding desktop and server operating systems and dealing with a range of customer incidents
- Progressing or resolving proactive alerts according to SLAs
- Working both as a team and effectively on your own
- Both remote and onsite support to customers
- Develop and maintain the existing customer base
- Providing excellent customer service
- This role will require some on call work
Requirements:
- Experience working in a IT support role, ideally at 2nd line level level but with our client open to 1st line level for an exceptional candidate
- Experience working with Microsoft, ideally with experience of Office 365
- Previous experience within a managed service provider would be beneficial but not essential
- Excellent telephone manner and customer service skills
- The ability to work as a team and proactively as an individual
- Ideally experienced with basic troubleshooting
- Full UK Driving license and own transport are essential
This is a great opportunity to provide IT support to a range of businesses locally and would suit an experienced 2nd line technician who is looking to continue to develop their skills within a well established business. Our client offers fantastic benefits including half price gym membership, medical and dental cover and the opportunity to work from home on occasions.
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If you have the skills and experience stated, please apply NOW!
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