Tenancy Services Officer - IBS/Capita
- Recruiter
- Confidential
- Location
- Atherstone
- Salary
- Paid Weekly
- Posted
- 08 Sep 2020
- Closes
- 06 Oct 2020
- Sectors
- Surveying & Property
- Contract Type
- Contract
- Hours
- Full Time
Tenancy Services Officer
Public Sector Assignment
Midlands Area (Warwickshire)
3 - 6 Month Assignment
GBP24.00 per hour
The Client is looking for an experienced Tenancy Services Officer with IBS Software experience to be responsible for providing tenancy management services to the Council's stock of Council properties. This includes enforcing tenancy conditions, with priority given to rent income collection, to both dwellings and garages and dealing with changes of tenancy in way that meets the highest customer standards.
Acting promptly and in accordance with the Councils policies and procedures if Tenants fall into rent arrears. This will require officers to have a sound knowledge of welfare benefits and will include serving Notices of Seeking Possession promptly where appropriate and presenting cases in the County Court.
To take a pro-active approach to tenancy management issues for a designated area of the Borough. This will include:
* Providing tenancy management services in accordance with service standards
* Ensuring tenants maintain their conditions of tenancy. This will include visiting proactively as well as reactively to check property condition.
* Dealing with succession, changes of tenancy and assignments
* Taking action where someone has been left in occupation
* Working with officers dealing with estates management.
* Taking a partnership approach where appropriate to resolve individual tenancy issues and specific estate issues.
To work with the Options and Lettings Team to ensure that vacant properties are let quickly in accordance with the Council's policies and procedures, and to visit tenants requesting a transfer, to carry out sign ups of tenancy ensure that new tenants are given comprehensive information about their tenancy and the Council's service to them.
To ensure prompt and effective action is taken when there is a persistent or serious breach of a tenancy conditions. Officers will act in accordance with the agreed polices and procedures including the requirements for escalation. This will include:
* Providing services to Tenants suffering nuisance in accordance with the Council's service standards for dealing with anti social behaviour
* Investigating and taking prompt initial action against breaches of tenancy involving nuisance and neighbour disputes.
* Monitoring cases of persistent breaches of tenancy. If the breaches continue and are not addressed by the tenant provide a report to the Tenancy & Neighbourhood Services Manager recommending action.
* Liaising with support agencies to resolve problems of anti social behaviour
* Liaising with and passing to the Tenancy and Neighbourhood Services Manager serious cases of persistent anti-social behaviour.
* Working with the Tenancy & Neighbourhood Services Manager when a tenant has serious rent arrears and has also breached another condition of their tenancy.
* Initiating legal action over breaches of tenancy, working with the legal services team and advising tenants accordingly.
* Monitoring and reporting case work to the Tenancy & Neighbourhood Services Manager using the recording systems in operation
Public Sector Assignment
Midlands Area (Warwickshire)
3 - 6 Month Assignment
GBP24.00 per hour
The Client is looking for an experienced Tenancy Services Officer with IBS Software experience to be responsible for providing tenancy management services to the Council's stock of Council properties. This includes enforcing tenancy conditions, with priority given to rent income collection, to both dwellings and garages and dealing with changes of tenancy in way that meets the highest customer standards.
Acting promptly and in accordance with the Councils policies and procedures if Tenants fall into rent arrears. This will require officers to have a sound knowledge of welfare benefits and will include serving Notices of Seeking Possession promptly where appropriate and presenting cases in the County Court.
To take a pro-active approach to tenancy management issues for a designated area of the Borough. This will include:
* Providing tenancy management services in accordance with service standards
* Ensuring tenants maintain their conditions of tenancy. This will include visiting proactively as well as reactively to check property condition.
* Dealing with succession, changes of tenancy and assignments
* Taking action where someone has been left in occupation
* Working with officers dealing with estates management.
* Taking a partnership approach where appropriate to resolve individual tenancy issues and specific estate issues.
To work with the Options and Lettings Team to ensure that vacant properties are let quickly in accordance with the Council's policies and procedures, and to visit tenants requesting a transfer, to carry out sign ups of tenancy ensure that new tenants are given comprehensive information about their tenancy and the Council's service to them.
To ensure prompt and effective action is taken when there is a persistent or serious breach of a tenancy conditions. Officers will act in accordance with the agreed polices and procedures including the requirements for escalation. This will include:
* Providing services to Tenants suffering nuisance in accordance with the Council's service standards for dealing with anti social behaviour
* Investigating and taking prompt initial action against breaches of tenancy involving nuisance and neighbour disputes.
* Monitoring cases of persistent breaches of tenancy. If the breaches continue and are not addressed by the tenant provide a report to the Tenancy & Neighbourhood Services Manager recommending action.
* Liaising with support agencies to resolve problems of anti social behaviour
* Liaising with and passing to the Tenancy and Neighbourhood Services Manager serious cases of persistent anti-social behaviour.
* Working with the Tenancy & Neighbourhood Services Manager when a tenant has serious rent arrears and has also breached another condition of their tenancy.
* Initiating legal action over breaches of tenancy, working with the legal services team and advising tenants accordingly.
* Monitoring and reporting case work to the Tenancy & Neighbourhood Services Manager using the recording systems in operation