Key Account and Operations Manager
required for our client based in Hertford. The role covers two areas:
* To manage the day to day client and account management for one of the key accounts
* To manage the service provision given to clients including implementation, support and warehouse personnel
Key Account Management:
* Day to day account management via email, face-to-face and telephone
* Manage communications between client and internal teams
* Organise client meetings including agend and personnel
* Document and manage client requests effectively
* Carry out day to day management of the contract
* Manage and refine processes
* Provide constructive feedback
* Create and manage a weekly report on project activity for management
* Manage end of month invoicing and other issues relating to financial operation
Operations:
* Manage service provision
* Refine operations as required
* Liaise between the implementation, support, accounts team and production team
This is a temporary role leading to a possible permanent postion. Full time, 40 hours per week with an immediate start
* To manage the day to day client and account management for one of the key accounts
* To manage the service provision given to clients including implementation, support and warehouse personnel
Key Account Management:
* Day to day account management via email, face-to-face and telephone
* Manage communications between client and internal teams
* Organise client meetings including agend and personnel
* Document and manage client requests effectively
* Carry out day to day management of the contract
* Manage and refine processes
* Provide constructive feedback
* Create and manage a weekly report on project activity for management
* Manage end of month invoicing and other issues relating to financial operation
Operations:
* Manage service provision
* Refine operations as required
* Liaise between the implementation, support, accounts team and production team
This is a temporary role leading to a possible permanent postion. Full time, 40 hours per week with an immediate start