Personal Injury Team Manager
This is a fantastic opportunity to join an expanding law firm based in Huddersfield, due to growth my client is seeking a new addition to their Claims Team. The successful applicant will have experience in working within Personal Injury law along with the drive to work in a senior level role. This is a Team Leader role where you will be responsible for the management of a team of Claims Advisors, motivating, leading and monitoring performance within the team. My client is offering excellent working hours along with home working.
The successful applicant will have a sound technical knowledge of the Personal Injury market, along with leadership skills and a solid understanding of what good customer service is.
Duties will include:
Lead and motivate the team including planning and prioritising workload
Assisting the team with the assessment of new claims
Objectively assess the authority levels of claim team members and their suitability for making individual assessments of new enquiries
Work with the Quality Control and Audit Lead to perform structured reviews of work carried out by members of the claim team
Work with the Head of Personnel to plan and deliver training to the claims team
Assessing probation performance
Produce and circulate timely and accurate performance, activity reports and spreadsheets
Helping to develop and implement new opportunities, products and services to the claims team
Ongoing review of current working practices within the team to identify all opportunities to improve performance, efficiency and cost benefits within the department
Assist with recruitment within the team including interviewing and induction of new starters
Attend and contribute to meetings and/or audits with clients, business partners or other suppliers as required
In conjunction with the Head of Personnel, establish, build and maintain an effective system for ensuring that all relevant staff training and reviews are in place and are regularly and routinely conducted to identify areas for development through individual development plans
Prepare employee engagement plans, team briefings and team meeting on both a regular and an as needs basis
Dealing with staff issues and taking responsibility for the team as a whole. Conduct meetings to resolve issues a necessary
The successful applicant will have a sound technical knowledge of the Personal Injury market, along with leadership skills and a solid understanding of what good customer service is.
Duties will include:
Lead and motivate the team including planning and prioritising workload
Assisting the team with the assessment of new claims
Objectively assess the authority levels of claim team members and their suitability for making individual assessments of new enquiries
Work with the Quality Control and Audit Lead to perform structured reviews of work carried out by members of the claim team
Work with the Head of Personnel to plan and deliver training to the claims team
Assessing probation performance
Produce and circulate timely and accurate performance, activity reports and spreadsheets
Helping to develop and implement new opportunities, products and services to the claims team
Ongoing review of current working practices within the team to identify all opportunities to improve performance, efficiency and cost benefits within the department
Assist with recruitment within the team including interviewing and induction of new starters
Attend and contribute to meetings and/or audits with clients, business partners or other suppliers as required
In conjunction with the Head of Personnel, establish, build and maintain an effective system for ensuring that all relevant staff training and reviews are in place and are regularly and routinely conducted to identify areas for development through individual development plans
Prepare employee engagement plans, team briefings and team meeting on both a regular and an as needs basis
Dealing with staff issues and taking responsibility for the team as a whole. Conduct meetings to resolve issues a necessary