French Speaking Customer Service Advisor
- Recruiter
- Confidential
- Location
- Preston
- Salary
- Competitive
- Posted
- 04 Sep 2020
- Closes
- 02 Oct 2020
- Sectors
- Multi lingual
- Contract Type
- Permanent
- Hours
- Full Time
Job Title: French Speaking Customer Service Representative
Salary: GBP18,000 per annum
Location: Preston, North West England, United Kingdom (PR1)
This is an exciting opportnity for a fluent French speaking individual seeking a customer care role with a professional and dynamic employer. Our client is leading provider of financial services and customer care, supporting leading financial intitutions globally.
Hours of work:
37.5 hrs a week - Mon-Fri as well as 1 Saturday shift per month (4hrs). Shift patterns are: 8-4, 9-5, 10-6, 11-7, 12-8. (Hours are based on the Business' needs and will be organised by the Line Manager)
Saturday: 9-1 (During Training: 9-5)
Description
The purpose of the role is to secure resolution of outstanding balances through direct contact with customers (telephone and email). This position will involve dealing with customers in France. Also provide the Team Manager with support to achieve the team's goals.
Principal Responsibilities
Manage customer interface, inbound/outbound telephone calls and emails
Obtain and track payment commitments
Direct/manage customer requests/instructions, copy invoices, SOA, BRH, service cancellation requests, billing disputes or questions, missing payment investigations, customer account changes (name, address, contact, VAT References, PO references), payment or credit allocations, refund eligibility
Engage and/or coordinate with other Client functions including: Service Management, Billing Operations, Customer Care, Service Delivery, etc. (calls, emails, conference calls)
Account reconciliations and investigations
Account management
Translating customer correspondence - using supported languages only
Project Management
Timely escalation management (internal & external) Skills, Experience & Attributes
Fluent in French (verbal & written)
Excellent verbal communication (clear, concise and precise speech)
Excellent written communication (primarily email and account notation)
Effective listening
Sufficient mathematical knowledge, required for their particular role
Good keyboard typing and computer literacy
High attention to detail
Ability to multi-task, set priorities
Customer service
Tenacity and resilience
Treats customers as valued, respected, important individuals
Actively supports initiatives to improve sales and reduce costs and waste
Delivers expected results, meets KPI's
Applies procedures to meet necessary regulatory/legal standards
Minimises risk, seeks information/support when the answer to a decision is not straightforward
Benefits & Salary
Exciting performance incentives
Competitive Basic Salary with additonal opportunities to ear bonus
Access to PerkBox for ALL employees to gain access to nationwide benefits such as discounts at restaurants, supermarkets, health clubs, online retail outlets and much more
Contributory pension plan (after 3 months employment)
Eye test & glasses vouchers
Excellent canteen facilities with free touch screen internet access.
Superb progression opportunities throughout the company
Subsidised bus passes
Volunteer Opportunities
Annual Awards Evening
Employee Assistance Programme
If you feel you have the experience, we'd love to hear from you
Salary: GBP18,000 per annum
Location: Preston, North West England, United Kingdom (PR1)
This is an exciting opportnity for a fluent French speaking individual seeking a customer care role with a professional and dynamic employer. Our client is leading provider of financial services and customer care, supporting leading financial intitutions globally.
Hours of work:
37.5 hrs a week - Mon-Fri as well as 1 Saturday shift per month (4hrs). Shift patterns are: 8-4, 9-5, 10-6, 11-7, 12-8. (Hours are based on the Business' needs and will be organised by the Line Manager)
Saturday: 9-1 (During Training: 9-5)
Description
The purpose of the role is to secure resolution of outstanding balances through direct contact with customers (telephone and email). This position will involve dealing with customers in France. Also provide the Team Manager with support to achieve the team's goals.
Principal Responsibilities
Manage customer interface, inbound/outbound telephone calls and emails
Obtain and track payment commitments
Direct/manage customer requests/instructions, copy invoices, SOA, BRH, service cancellation requests, billing disputes or questions, missing payment investigations, customer account changes (name, address, contact, VAT References, PO references), payment or credit allocations, refund eligibility
Engage and/or coordinate with other Client functions including: Service Management, Billing Operations, Customer Care, Service Delivery, etc. (calls, emails, conference calls)
Account reconciliations and investigations
Account management
Translating customer correspondence - using supported languages only
Project Management
Timely escalation management (internal & external) Skills, Experience & Attributes
Fluent in French (verbal & written)
Excellent verbal communication (clear, concise and precise speech)
Excellent written communication (primarily email and account notation)
Effective listening
Sufficient mathematical knowledge, required for their particular role
Good keyboard typing and computer literacy
High attention to detail
Ability to multi-task, set priorities
Customer service
Tenacity and resilience
Treats customers as valued, respected, important individuals
Actively supports initiatives to improve sales and reduce costs and waste
Delivers expected results, meets KPI's
Applies procedures to meet necessary regulatory/legal standards
Minimises risk, seeks information/support when the answer to a decision is not straightforward
Benefits & Salary
Exciting performance incentives
Competitive Basic Salary with additonal opportunities to ear bonus
Access to PerkBox for ALL employees to gain access to nationwide benefits such as discounts at restaurants, supermarkets, health clubs, online retail outlets and much more
Contributory pension plan (after 3 months employment)
Eye test & glasses vouchers
Excellent canteen facilities with free touch screen internet access.
Superb progression opportunities throughout the company
Subsidised bus passes
Volunteer Opportunities
Annual Awards Evening
Employee Assistance Programme
If you feel you have the experience, we'd love to hear from you