Member Services Inbound Call Handler
- Recruiter
- Confidential
- Location
- Bedford
- Salary
- Competitive
- Posted
- 04 Sep 2020
- Closes
- 02 Oct 2020
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
How would you like to work for a prestigious, global organisation; an outstanding organisation that provides seamless and intelligent technology?
We might just have the ideal opportunity for you! Just have a look below, if this sounds like you it's definitely worth putting yourself forward and starting a conversation with us.
Due to ongoing growth, we are looking for additional support within our Member Services team. As an inbound call handler, you will be responsible for maintaining a high level of customer service with our existing and potential new members via email and telephone.
The Member Services Team are responsible for the registration and renewal of all Copart Members. To be able to bid and buy in our UK and Ireland auctions new Members must complete the registration process and then, annually, need to renew their membership.
The Member Services Team are the first point of contact for current and new Members who have questions regarding registration, renewal, the website, bidding, buying, fees, collection/delivery and all other questions connected with our business
The primary function of Member Services Inbound position is to maintain a high level of customer service with our current and potential new Members via email and telephone.
Main duties;
Consistently respond to customer enquiries and requests, either by telephone or e-mail, in a professional, friendly and timely manner.
Be able to explain processes to our Members and potential Members to ensure that they understand and get the most from Copart membership.
Gain a good understanding of our website and be able to understand sometimes complex questions relating to website use and issues.
Adhere to all GDPR guidelines when handling data.
Maintain a positive and professional demeanour.
Improves the Member experience by providing excellent customer service at all times.Inbound Calls | Call Handler | Call Centre | Customer Services | Sales | MS Office | Administration | Communication | IT Literate | Customer Support | Member Services | Inbound | Outbound | Multi-lingual
Additional Information
Opportunity for additional OTE.
Essential Skills
Previous experience with inbound calls.
Excellent communication skills both written and verbal.
Experience in dealing with demanding customers.
Good problem-solving skills.
Microsoft Office applications proficient.
Must be able to multi-task in a fast-paced environment.
Excellent customer service focus, attitude and skills.
Desirable Skills
Experience dealing with customers from all over the world.So if you want...
28 days holiday including Bank Holidays
Employee benefits scheme providing discounts at many high street retailers
Discounted Employee Share Purchase Plan
Contributory Personal Pension Plan
Childcare Vouchers
Company Sick Pay (after qualifying period)
Family Events...Apply today!
About Company
Copart was founded in the USA in 1982. Copart is a NASDAQ listed company and currently operates in more than 200 locations in 11 countries and has over 125,000 vehicles up for auction every day. With locations throughout Asia, North and South America, the Middle East and Europe, including 16 locations across the UK we are a fast paced, growing and exciting business auctioning in excess of 400,000 vehicles per year in the UK alone through our online auction technology.
We work with many of the world's leading insurance, finance houses, banks, and automotive dealers, fleet and rental car companies who rely on our combination of our advanced technology, robust processes and our people to deliver industry leading performance. Our continued investment in innovation and our customer-centric approach means we deliver bespoke solutions tailored to the specific needs of all our clients, and Copart is looking for the right people to join our team.
Copart is committed to promoting equal opportunities in employment and to avoiding unlawful discrimination in all aspects of employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We value the differences that a diverse workforce brings to our Organisation
We might just have the ideal opportunity for you! Just have a look below, if this sounds like you it's definitely worth putting yourself forward and starting a conversation with us.
Due to ongoing growth, we are looking for additional support within our Member Services team. As an inbound call handler, you will be responsible for maintaining a high level of customer service with our existing and potential new members via email and telephone.
The Member Services Team are responsible for the registration and renewal of all Copart Members. To be able to bid and buy in our UK and Ireland auctions new Members must complete the registration process and then, annually, need to renew their membership.
The Member Services Team are the first point of contact for current and new Members who have questions regarding registration, renewal, the website, bidding, buying, fees, collection/delivery and all other questions connected with our business
The primary function of Member Services Inbound position is to maintain a high level of customer service with our current and potential new Members via email and telephone.
Main duties;
Consistently respond to customer enquiries and requests, either by telephone or e-mail, in a professional, friendly and timely manner.
Be able to explain processes to our Members and potential Members to ensure that they understand and get the most from Copart membership.
Gain a good understanding of our website and be able to understand sometimes complex questions relating to website use and issues.
Adhere to all GDPR guidelines when handling data.
Maintain a positive and professional demeanour.
Improves the Member experience by providing excellent customer service at all times.Inbound Calls | Call Handler | Call Centre | Customer Services | Sales | MS Office | Administration | Communication | IT Literate | Customer Support | Member Services | Inbound | Outbound | Multi-lingual
Additional Information
Opportunity for additional OTE.
Essential Skills
Previous experience with inbound calls.
Excellent communication skills both written and verbal.
Experience in dealing with demanding customers.
Good problem-solving skills.
Microsoft Office applications proficient.
Must be able to multi-task in a fast-paced environment.
Excellent customer service focus, attitude and skills.
Desirable Skills
Experience dealing with customers from all over the world.So if you want...
28 days holiday including Bank Holidays
Employee benefits scheme providing discounts at many high street retailers
Discounted Employee Share Purchase Plan
Contributory Personal Pension Plan
Childcare Vouchers
Company Sick Pay (after qualifying period)
Family Events...Apply today!
About Company
Copart was founded in the USA in 1982. Copart is a NASDAQ listed company and currently operates in more than 200 locations in 11 countries and has over 125,000 vehicles up for auction every day. With locations throughout Asia, North and South America, the Middle East and Europe, including 16 locations across the UK we are a fast paced, growing and exciting business auctioning in excess of 400,000 vehicles per year in the UK alone through our online auction technology.
We work with many of the world's leading insurance, finance houses, banks, and automotive dealers, fleet and rental car companies who rely on our combination of our advanced technology, robust processes and our people to deliver industry leading performance. Our continued investment in innovation and our customer-centric approach means we deliver bespoke solutions tailored to the specific needs of all our clients, and Copart is looking for the right people to join our team.
Copart is committed to promoting equal opportunities in employment and to avoiding unlawful discrimination in all aspects of employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We value the differences that a diverse workforce brings to our Organisation