FNOL Customer Service Advisor

17000.00 - 20000.00 GBP Annual
04 Sep 2020
02 Oct 2020
Contract Type
Full Time
We are currently recruiting for self-motivated FNOL Customer Service Advisors with experience of working within the insurance industry and the drive to succeed.

The successful candidate will be joining a highly regarded Insurance company based in Ipswich Town Centre within the FNOL team and will be providing first class customer service to a range of clients.

Duties or FNOL Customer Service Advisor

* Answering the telephone and logging of First Notification of Loss

* Validation of FNOL against Client policy systems to ensure cover is in place

* Identification of potential fraud, repudiation and voidance

* Handling calls received at source wherever possible. Where this is not possible, returning calls within agreed timescales

* Corresponding with all parties concerned by use of the telephone, letter and any other means appropriate

* Complaint handling within agreed company procedures

* Instruction of recovery agents and repairers

* Assist with Repair Management where appropriate

Skills required

* Experience within an Insurance environment

* Experience of working within FNOL

* A positive and self-confident approach when dealing with customers, brokers and where appropriate representatives of the Company's clients

* Empathy, tact and diplomacy, particularly when interacting with customers

* Ability to work under pressure and with multiple product lines and rulesets

* GCSE English and Maths

* Previous experience of working within a call-centre environment, customer service and/or the field of insurance

* A background in customer relations or experience of conflict resolution would be beneficial

In return you will be offered a progressive salary with great benefits