Housing Allocations Officer
- Recruiter
- Confidential
- Location
- Newbury
- Salary
- Umbrella
- Posted
- 03 Sep 2020
- Closes
- 01 Oct 2020
- Sectors
- Health, Nursing & Social Care, Housing
- Contract Type
- Temporary
- Hours
- Full Time
Our local authority client based in West Berkshire are urgently seeking an experienced Housing Allocations Officer.
THE ROLE:
The post holder will assist with the operation of the Common Housing Register by checking, and inputting new applications and updating changes to existing applications.
To provide a telephone and face to face service for housing clients contacting the Council in person, in writing and by telephone about their housing register application and how the Choice Based Lettings system operates.
To provide comprehensive and customer focused administrative support service to the housing operations team in order to support the work of the service area.
The post holder will also develop effective working practices to meet the changing needs for the client and the Authority's commitment to continuous improvement.
Main Duties and Responsibilities
To promote equality as an integral part of the role and to treat everyone with fairness and dignity.
To recognise health and safety is a responsibility of every employee, to take reasonable care of self and others and to comply with the WBC Health and Safety policy and any service-specific procedures / rules that apply to this role.
To input housing register applications on the housing ICT system and Identify applicants for referral to the Homelessness Prevention & Relief Officers for further assistance.
To handle a range of telephone and general enquiries from both internal and external customers and contacts, including housing register applicants. To provide a comprehensive response but referring more complex cases to the Housing Allocations Team Leader as appropriate. To assist vulnerable applicants with completing forms and monitoring bidding process.
To provide advice and respond positively to a wide range of enquiries received via the phone and on the pod reception desk, e.g. Common Housing Register, LHA levels for private rented accommodation, mutual exchange and homelessness
To clearly explain relevant legislation to applicants in a way that is understandable, and appreciate the basic legal requirements of valid notice to quit
To visit applicants at a range of locations to confirm information relating to their housing application
To maintain and update files and records, including information of a high confidential nature such as medical records, using existing systems and processes and ensuring accuracy and security of information
To collate, process and monitor medical, social needs and discretionary housing payment processes
To provide cover for the Housing Allocations Team Leader when necessary in relation to the nomination, advert, bidding and lettings process
Liaise with the lettings teams regularly and at the partner Registered Provider Forum concerning allocations/nominations of social housing stock within West Berkshire
Maintain stocks of standard forms and information for the public and officer use, raising Agresso orders for stationery and office equipment when required.
To perform a range of financial tasks, including control of petty cash, processing of creditor invoices, preparation of debtor invoices, handling and receipting income, and recording and monitoring the budgetary purposes
To maintain filing systems, scan and upload post, record annual leave, sickness and team responses
To organise a range of meetings for individuals and groups, to include preparation of material and facilities, minute-taking and other support at the meeting, and follow up work arising from the meeting.
To undertake home visits as and when necessary and to deliver leaflets/information as and when necessary to West Berkshire off-site locations.
To work as part of a team providing a front line service to customers from main reception.
Contribute to the post holder's personal and career development and to the development and improvement of the services.
To carry out any other duties, as and when required, including flexible working to support the housing operations service.
This is a casual car user post.
Promote equality as an integral part of the role, treating everyone with fairness and dignity.
Comply with WBC health and safety policies, procedures and rules, taking reasonable care of self and others.
Adhere to the standards set out in the WBC competency framework.
Please apply with your updated CV ensuring that any gaps in employment are explained.
At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful
THE ROLE:
The post holder will assist with the operation of the Common Housing Register by checking, and inputting new applications and updating changes to existing applications.
To provide a telephone and face to face service for housing clients contacting the Council in person, in writing and by telephone about their housing register application and how the Choice Based Lettings system operates.
To provide comprehensive and customer focused administrative support service to the housing operations team in order to support the work of the service area.
The post holder will also develop effective working practices to meet the changing needs for the client and the Authority's commitment to continuous improvement.
Main Duties and Responsibilities
To promote equality as an integral part of the role and to treat everyone with fairness and dignity.
To recognise health and safety is a responsibility of every employee, to take reasonable care of self and others and to comply with the WBC Health and Safety policy and any service-specific procedures / rules that apply to this role.
To input housing register applications on the housing ICT system and Identify applicants for referral to the Homelessness Prevention & Relief Officers for further assistance.
To handle a range of telephone and general enquiries from both internal and external customers and contacts, including housing register applicants. To provide a comprehensive response but referring more complex cases to the Housing Allocations Team Leader as appropriate. To assist vulnerable applicants with completing forms and monitoring bidding process.
To provide advice and respond positively to a wide range of enquiries received via the phone and on the pod reception desk, e.g. Common Housing Register, LHA levels for private rented accommodation, mutual exchange and homelessness
To clearly explain relevant legislation to applicants in a way that is understandable, and appreciate the basic legal requirements of valid notice to quit
To visit applicants at a range of locations to confirm information relating to their housing application
To maintain and update files and records, including information of a high confidential nature such as medical records, using existing systems and processes and ensuring accuracy and security of information
To collate, process and monitor medical, social needs and discretionary housing payment processes
To provide cover for the Housing Allocations Team Leader when necessary in relation to the nomination, advert, bidding and lettings process
Liaise with the lettings teams regularly and at the partner Registered Provider Forum concerning allocations/nominations of social housing stock within West Berkshire
Maintain stocks of standard forms and information for the public and officer use, raising Agresso orders for stationery and office equipment when required.
To perform a range of financial tasks, including control of petty cash, processing of creditor invoices, preparation of debtor invoices, handling and receipting income, and recording and monitoring the budgetary purposes
To maintain filing systems, scan and upload post, record annual leave, sickness and team responses
To organise a range of meetings for individuals and groups, to include preparation of material and facilities, minute-taking and other support at the meeting, and follow up work arising from the meeting.
To undertake home visits as and when necessary and to deliver leaflets/information as and when necessary to West Berkshire off-site locations.
To work as part of a team providing a front line service to customers from main reception.
Contribute to the post holder's personal and career development and to the development and improvement of the services.
To carry out any other duties, as and when required, including flexible working to support the housing operations service.
This is a casual car user post.
Promote equality as an integral part of the role, treating everyone with fairness and dignity.
Comply with WBC health and safety policies, procedures and rules, taking reasonable care of self and others.
Adhere to the standards set out in the WBC competency framework.
Please apply with your updated CV ensuring that any gaps in employment are explained.
At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful