Customer Service

Recruiter
Confidential
Location
Ipswich
Salary
17000.00 - 17500.00 GBP Annual
Posted
02 Sep 2020
Closes
30 Sep 2020
Contract Type
Permanent
Hours
Full Time
We are currently recruiting for self motivated and professional Customer Service Advisors with experience or working within the Insurance industry. You will be joining a highly successful and established company based in central Ipswich.
Duties of Customer Service Advisor
* To efficiently manage the repair process including:
* Arranging and confirming repair booking dates
* Chasing independent engineers for authorisation
* Confirming expected completion dates
* Confirming repair completion and vehicle return
* To deal with general claims queries and advising the client accordingly promoting credit services and advising of those best suited to the customers' needs
* To follow the process flow throughout the life of the claim
* Accurately maintain records of customer contact and diarising follow up contact.
* Developing good working relations with all contacts in order to meet customer and regulatory requirements.
Skills required
* GCSE English and Maths or equivalent
* Persuasive communicator and negotiator - able to deal with awkward situations in a calm and friendly manner.
* A positive and self-confident approach displaying composure under pressure when dealing with third parties and customers as representatives of the Company.
* Ability to utilise sales techniques when dealing with third party insurers to ensure the quick recovery of our outlay