Customer Operations Co-ordinator

20000.00 - 25000.00 GBP Annual
02 Sep 2020
19 Sep 2020
Contract Type
Full Time
Role: Customer Operations Co-ordinator

Salary: GBP20,000-GBP25,000 per annum depending on experience

Location: Sheffield

Our client supplies thousands of product lines across all FMCG categories and are a fast growing and award-winning business.

The role

Working as part of the wider Finance team, the Customer Operations team are a central hub to ensure that sales orders are fulfilled on time and to customer requirement. Once the order has been written, it is down to Customer Operations to work with a number of different departments to coordinate getting the order out of the door.

Building and maintaining internal relationships with the Sales function, you will also represent the company to external customers and stakeholders, forging strong connections especially to hauliers in terms of transport and logistics. You will allocate stock (taking into account timescales, value, volume and balancing some sensitive trading relationships), giving authorisation for orders to be picked from the warehouse and book the goods in to be collected.

You will partner specific Sales teams so you are able to really get to know your UK and export accounts in order to fully understand specific requirement and working procedures, ensuring that the orders are correct, accurate and meet expectation. Whilst you will largely work independently on your own accounts, the Customer Services team work together to move over GBP300k of stock daily, meaning that between 100 - 200 pallets are leaving the warehouse daily.

* Overall accountability for the management of sales order books

* Understand each stage of a customer order and progress where possible (minimum order values, proformas, purchase orders, transport quote etc)

* Liaise with various departments to ensure customer requirement can be met

* Managing customer expectation regarding updates, issues or delays

* Considering sensitive trading relationships and the best commercial outcome when allocating stock

The successful candidate

Essential Requirements

* A confident communicator, with a polite but tenacious telephone manner and the ability to build strong working relationships with colleagues and customers

* A commercial, common sense approach

* Experience within a comparable customer service or logistics role

* Proficient in Microsoft packages (Excel and Word)

* Ability to operate at pace under pressure, whilst not sacrificing quality and accuracy

* Numerical and analytical skills

* Excellent time management skills with the ability to prioritise and multi task

* Recognise the importance of attention to detail, yet awareness for the bigger picture

Desirable Requirements

* Experience in import and export would be advantageous

Glu recruit are an equal opportunities employer