Client Advisor
- Recruiter
- Confidential
- Location
- Dundee
- Salary
- Competitive
- Posted
- 02 Sep 2020
- Closes
- 30 Sep 2020
- Sectors
- Travel & Tourism
- Contract Type
- Temporary
- Hours
- Full Time
Client Advisor
Dundee
Temporary
37 hours per week, between 7am - 7pm
GBP10.43ph
Pertemps Dundee are recruiting on behalf of our client, a well-known Public Sector organisation, for a number of Client Advisors on a temporary basis. The client is working towards delivering a new social security system that ensures clients receive the financial support they need, whilst being treated with dignity, fairness and respect.
Due to the nature of this role it is required for candidates to hold a Basic Disclosure certificate issued within the last 12 months or be willing to apply for one at their own cost of GBP25.
This position will be home based for the moment due to current government guidance however you must be willing to travel to Dundee once restrictions have been lifted.
The key duties are:
Provide clients with accurate information in a warm and friendly manner which may be by telephone, face to face, email and online.
Process applications for clients' benefits.
Inbox monitoring and management.
Maintain correct and up-to-date client information.
Quickly determine clients' needs - work with the client to understand and identify needs.
Handle sensitive and personal information in line with confidentiality rules.
Carry out administrative tasks using computer systems to process; payments, client requests, updates and appointment booking.
Work as part of a team to resolve or escalate customer queries and complaints.
Support Team Managers and other team members in carrying out daily work activities and when new projects arise.
To be considered for this role, you must have the following:
Previous experience of working in an office environment
The ability to manage challenging situations in a positive and constructive way.
The ability to communicate effectively with a diverse range of people.
Requires you to work well as part of a team, encouraging and supporting improvements to achieve a shared goal.
If you are interested in this role please apply with up to date CV online now
Dundee
Temporary
37 hours per week, between 7am - 7pm
GBP10.43ph
Pertemps Dundee are recruiting on behalf of our client, a well-known Public Sector organisation, for a number of Client Advisors on a temporary basis. The client is working towards delivering a new social security system that ensures clients receive the financial support they need, whilst being treated with dignity, fairness and respect.
Due to the nature of this role it is required for candidates to hold a Basic Disclosure certificate issued within the last 12 months or be willing to apply for one at their own cost of GBP25.
This position will be home based for the moment due to current government guidance however you must be willing to travel to Dundee once restrictions have been lifted.
The key duties are:
Provide clients with accurate information in a warm and friendly manner which may be by telephone, face to face, email and online.
Process applications for clients' benefits.
Inbox monitoring and management.
Maintain correct and up-to-date client information.
Quickly determine clients' needs - work with the client to understand and identify needs.
Handle sensitive and personal information in line with confidentiality rules.
Carry out administrative tasks using computer systems to process; payments, client requests, updates and appointment booking.
Work as part of a team to resolve or escalate customer queries and complaints.
Support Team Managers and other team members in carrying out daily work activities and when new projects arise.
To be considered for this role, you must have the following:
Previous experience of working in an office environment
The ability to manage challenging situations in a positive and constructive way.
The ability to communicate effectively with a diverse range of people.
Requires you to work well as part of a team, encouraging and supporting improvements to achieve a shared goal.
If you are interested in this role please apply with up to date CV online now