Customer Service Supervisor (Sales)

01 Sep 2020
29 Sep 2020
Contract Type
Full Time
At Jewson we pride ourselves on our ability to provide a great welcome to our customers, being proactive when helping them, being trusted, and recognised for our 'customer first' approach. If you are ambitious and enjoy a busy role that includes supervising a team and maximising sales opportunities, this Customer Service Supervisor (Sales) role could be a great opportunity for you.

This Customer Service Supervisor (Sales) role is working in our Jewson Branch in Sandown, Isle of Wight. Jewson is the biggest employer in the UK Saint-Gobain business, with over 500 braches.

What will I be doing in this role?

The Customer Service Supervisor (Sales) position is key to the performance of the branch. It requires someone who can build productive and profitable relationships with customers in the local area, ensuring we provide excellent customer service every time.

Key day to day duties include:

Oversee the customer service area and sales counter to achieve branch targets, as well as assisting in the effective running of the branch.
Deal with customers on a day to day basis, on the counter and over the phone, building long term relationships.
Ensure all sales orders are promptly processed to meet all our customers' needs.
Manage and support a team of branch staff, ensuring that we deliver outstanding customer service.
Carry out cash transactions, refunds and till processes accurately and in accordance with branch procedures.
Keep up to date with your knowledge of products, technology and regulations.What skills are we looking for?

First and foremost, we always want to recruit talented people that align well with our values and way of working; this means that we are open to applications from all Saint-Gobain businesses and would welcome you to apply if you can demonstrate the following key skills:

Excellent customer service and sales experience, knowing what great service looks, sounds and feels like.
Demonstrable people management experience and excellent communication skills.
A personable and excellent team player, with a warm and friendly nature.
Possess the ability to multitask, prioritise and work under pressure.
Organised with a high level of accuracy and attention to detail.Please note that product and system training can be provided where applicants may lack this knowledge. We encourage applications from all background if you can demonstrate the skills highlighted.

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can't guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen