Dementia Adviser (Telephone)

15971.00 - 16616.00 GBP Annual
01 Sep 2020
18 Sep 2020
Sport & Leisure
Contract Type
Full Time
Dementia Adviser (Telephone)

We are the UK's leading dementia charity. Every day, we work tirelessly to find new treatments and, ultimately, a cure for dementia. We provide expert information, training, and support services to all those who need our help. And we are creating a more dementia-friendly society so people with the condition can live without fear and prejudice.

Dementia Adviser Responsibilities:

We have developed an exciting and innovative new service delivery model 'Dementia Connect' which has 6 main elements:

• A specialist telephone based information and navigation service
• A face to face service offering an increased level of support for more complex cases
• Self-management - our online community (Talking Point) and online service directory is available at all times
• Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses
• Side by Side - a volunteer led service to support people to undertake activities in the community

As a Dementia Adviser (Telephone) you will provide a highly responsive, individualised information and signposting service to people with a diagnosis of dementia as the first priority for the service and provide an extended information and signposting service to immediate carers, families and friends of the people who are referred to the service.

You will have knowledge of working alongside volunteers and have an understanding of the valuable contribution volunteers bring to services whilst championing their inclusion in all that we deliver

Dementia Adviser Requirements:

We are looking for someone who possesses an NVQ level 3 or equivalent in a health and social care related subject has an understanding of the needs of people with dementia and their carers and has direct experience of working in a telephone and e-mail based service with active listening and questioning skills.

You will join a team of people who are passionate to improve the life opportunities of people living with dementia and those close to them; and who are committed to learning from and supporting each other.

Our service operates seven days a week and you will have the flexibility to support our service users across our working hours, which are currently Monday - Wednesday 9am-8pm, Thursday - Friday 9am - 5pm and Weekends 9am - 5pm.

About Alzheimer's Society:

Alzheimer's Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Position: Dementia Adviser (Telephone)
Location: North West Area Office
Contract type: Permanent
Hours: Flexible, 28 to 35 hours per week
Salary: GBP15,971 - GBP16,616 actual per annum (depending on skills and experience)

Closing Date: 17 September 2020
Interview Date: TBC

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, etc

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