Team Leader
- Recruiter
- Confidential
- Location
- Exeter
- Salary
- 23500.00 - 27580.00 GBP Annual
- Posted
- 25 Aug 2020
- Closes
- 22 Sep 2020
- Sectors
- Engineering, Defence
- Contract Type
- Permanent
- Hours
- Full Time
As part of the expansion to the existing Work and Health Programme (WHP_JETS), which provides tailored employment support services to individuals made unemployed as a result of Covid-19, this role will support the administration of the programme.
We are currently seeking talented individuals to join our team as a Team Leader. You will be responsibile for contributing to the accurate processing of associated administration of the WHP_JETS programme, including handling personal, financial and other commercially confidential information. You will be involved in the production of robust and time-bound management information, reports and other relevant statistical data to help optimise programme performance.
Our ideal candidate will have experience of working in a Contact Centre or Data Processing environment, have experience of delivering services to meet contractual and quality standards and be fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams and Skype for Business.
This Working Health Programme - Job Entry Targeted Support will address the barriers to gaining alternative employment with tailored support to enable individuals to achieve and sustain new employment.
We anticipate a large proportion of this job will be delivered whilst working from home, therefore an appropriate working environment is essential for the right candidate.
Key Responsibilities
* Work alongside the Customer Administration Hub Manager to ensure achievement of all KPI metrics assigned to the Hub.
* Maintain accurate and up to date financial systems and information for the Group to enable the Directors to safeguard and develop the Company's assets.
* Process and maintain accurate records ensuring adherence to contractual guidelines and company procedures.
* Ensure that all financial claims on the contract have been validated, quality assured and correctly claimed in accordance with contractual guidelines.
* Manage and co-ordinate any required contractual and financial documentation.
* Work under the direction of the Customer Administration Hub Manager, deputising as and when required, to direct and support staff as agreed by the Hub manager.
* Quality check relevant data entry into the systems by operational staff, feeding back the results of those checks, to support continuous improvements.
* Prepare and deliver effective reports, for the Operational and Management Teams, to help inform on contractual trends and address quality issues.
* Assist in the preparation of statistical data that supports the monitoring of variations in contract performance.
* Oversee the processing and quality checking of any manual claims associated with the contract.
* Ensure that all contract claims have been validated and quality assured and correctly claimed in accordance with contractual requirements.
Skills and Experience
Essential
* Highly organised approach to work.
* Experience of delivering services to meet contractual and quality standards.
* GCSE or equivalent in English and Math's at Grade C or above.
* A suitable home working environment.
Desirable
* Geographical knowledge of the South West
Additional Information
Salary: GBP23,500 - GBP27,580 p.a. (dependent on experience)
Location: Exeter
Hours: 37 hrs per week - 9.00am - 5.00pm Monday- Friday (Full Time)
Closing Date: 8 September 2020
In light of Covid-19 Interviews will be undertaken via Skype
Benefits: 25 days annual leave + bank holidays, Pension, Competitive Salary, Optional Health Insurance, Employee Assistance Programme, Cycle to work scheme, Eye care scheme, Access to wide range of local and national discounts.
Seetec Pluss is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec Pluss support the recruitment of ex- offenders and will not discriminate in anyway. Our full policy statement of "Ex-Offenders" can be found on our website under" About us".
Seetec Pluss is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
*If you require assistance with your application or an alternative format please contact the recruitment team on (phone number removed)
We are currently seeking talented individuals to join our team as a Team Leader. You will be responsibile for contributing to the accurate processing of associated administration of the WHP_JETS programme, including handling personal, financial and other commercially confidential information. You will be involved in the production of robust and time-bound management information, reports and other relevant statistical data to help optimise programme performance.
Our ideal candidate will have experience of working in a Contact Centre or Data Processing environment, have experience of delivering services to meet contractual and quality standards and be fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams and Skype for Business.
This Working Health Programme - Job Entry Targeted Support will address the barriers to gaining alternative employment with tailored support to enable individuals to achieve and sustain new employment.
We anticipate a large proportion of this job will be delivered whilst working from home, therefore an appropriate working environment is essential for the right candidate.
Key Responsibilities
* Work alongside the Customer Administration Hub Manager to ensure achievement of all KPI metrics assigned to the Hub.
* Maintain accurate and up to date financial systems and information for the Group to enable the Directors to safeguard and develop the Company's assets.
* Process and maintain accurate records ensuring adherence to contractual guidelines and company procedures.
* Ensure that all financial claims on the contract have been validated, quality assured and correctly claimed in accordance with contractual guidelines.
* Manage and co-ordinate any required contractual and financial documentation.
* Work under the direction of the Customer Administration Hub Manager, deputising as and when required, to direct and support staff as agreed by the Hub manager.
* Quality check relevant data entry into the systems by operational staff, feeding back the results of those checks, to support continuous improvements.
* Prepare and deliver effective reports, for the Operational and Management Teams, to help inform on contractual trends and address quality issues.
* Assist in the preparation of statistical data that supports the monitoring of variations in contract performance.
* Oversee the processing and quality checking of any manual claims associated with the contract.
* Ensure that all contract claims have been validated and quality assured and correctly claimed in accordance with contractual requirements.
Skills and Experience
Essential
* Highly organised approach to work.
* Experience of delivering services to meet contractual and quality standards.
* GCSE or equivalent in English and Math's at Grade C or above.
* A suitable home working environment.
Desirable
* Geographical knowledge of the South West
Additional Information
Salary: GBP23,500 - GBP27,580 p.a. (dependent on experience)
Location: Exeter
Hours: 37 hrs per week - 9.00am - 5.00pm Monday- Friday (Full Time)
Closing Date: 8 September 2020
In light of Covid-19 Interviews will be undertaken via Skype
Benefits: 25 days annual leave + bank holidays, Pension, Competitive Salary, Optional Health Insurance, Employee Assistance Programme, Cycle to work scheme, Eye care scheme, Access to wide range of local and national discounts.
Seetec Pluss is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec Pluss support the recruitment of ex- offenders and will not discriminate in anyway. Our full policy statement of "Ex-Offenders" can be found on our website under" About us".
Seetec Pluss is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
*If you require assistance with your application or an alternative format please contact the recruitment team on (phone number removed)