PDRS Technician

My national client is currently looking to recruit a PDRS Technician you will provide the best solution to all water, fire & accidental damage domestic and
residential commercial instructions received by the Company, ensuring that the Company's equipment and
services are delivered to the customer in a friendly and efficient way establishing strong relationships with our
customers ensuring the highest standards of customer service are consistently delivered within agreed service
level agreements.
Responsibilities:
Attending all new jobs allocated by dispatch and Team Managers to include all domestic and
commercial perils
Identify and follow through on new business opportunities in area
Ensuring Company and quality procedures are adhered (Simplicity, Health& Safety, Quality
Procedures)
Carry out moisture surveys and drying techniques as required
Prepare equipment for use and ensure instruments used are calibrated
Liaise with customers/loss adjusters/builders/insurance companies/policy holders etc
Reviewing and making recommendations for new methods and techniques with Team Manager
sharing knowledge and experience
Ensure van is equipped, clean and serviced according to manufacturer's guidelines
Ensure 'live time' inputting of reports in line with quality procedures
Update 'live jobs' on a weekly basis
Ensure own, and others, health and safety and ensure that technicians are fully trained on all
aspects relating to their role
Maintain a visit log for monitoring of jobs and effective forward bookings
Organising and supervising subcontractors or additional technicians/agency labourers
Continue professional development through the Gateway to Success framework achieving a
minimum standard of Proficient as detailed

Knowledge:
Building knowledge
Mould/bacteria
Company products and services
Technical (water and fire, accidental damage restoration)
Competitor awareness
Psychrometrics
Simply Field
Understanding of Profit and Loss and Cost Control

BDMA Technician (desirable)

Please apply online or contact Hayley at Cordant People to discuss the role in more detail.

Cordant Group is an equal opportunities employer