Revenues Officer
- Recruiter
- Confidential
- Location
- Isle of Wight
- Salary
- Competitive
- Posted
- 26 Aug 2020
- Closes
- 23 Sep 2020
- Sectors
- Engineering, Defence
- Contract Type
- Contract
- Hours
- Full Time
Working on behalf of a Local Authority, Aatom Recruitment has an excellent opportunity for a Revenues Officer on a 1 month contract with a possibility of an extension.
Main purpose of post
To participate in processing of billing, collection and recovery of Non-Domestic Rates debts. Dealing with customer enquiries and correspondence ensuring efficiency and accountability whilst adhering to relevant legislative provisions, council policy and financial regulations.
Responsibilities
To develop and maintain a generic skill set that allows the Isle of Wight Council to employ your skills, abilities and experience across the Council and its formal partnerships as needed. To provide a full administrative service within all sections of Revenues and Benefits to ensure the effective processing of information in respect of Non-Domestic Rates.
Operate a systematic billing and recovery procedure within Revenues ensuring efficiency and accountability, adhering to relevant legislative provisions, council policy and financial regulations.
Dealing with customer enquiries and correspondence relating to Non-Domestic Rates dealing with customer enquiries via the telephone both inbound and outbound, in writing and by email. Ensuring all information collected is accurately recorded and is processed within set timescales and in accordance with relevant procedures and working practices.
Making decisions in line with Non-Domestic Rates legislation regarding a person's liability and any discounts or reductions are awarded correctly and ensure records are updated and maintained accurately.
To maintain an in depth working knowledge of relevant legislative provisions in relation to Non-Domestic Rates applying this knowledge to all procedures and processes when making decisions.
Identifying and undertaking active recovery of Non-Domestic Rates Arrears by telephone, writing and email
To be fully aware of performance standards and to maintain up to date knowledge of all relevant regulations and policies applicable to the post.
Ability to make decisions regarding complex billing, recovery and benefit queries ensuring actions are completed in line with legislation and Council policy
Monitoring payment arrangements ensuring correct recovery action is taken promptly and in accordance with relevant legislation.
Attending liability order hearings at Isle of Wight Magistrates Court and confidently dealing with face to face queries regarding an individual's liability and ability to pay.
Liaison with other Council staff, the Department of Work and Pensions and other stakeholders generally to ensure the provision of an efficient and effective revenues and benefit serviceSkills/Qualifications
Ability to undertake all functions with a high level of competency within Revenues service without supervision
Ability to meet deadlines defined by the service and as agreed with individual customers. Flexible approach to meet business needs with ability to work as part of a team as well as on your own initiative. To prioritise workloads whilst maintaining high levels of accuracy.
Maintain confidentiality.
Awareness of Customer care standards and complaints procedure, Freedom of Information and Data Protection requirements.
Ability to deal with customers via inbound/outbound telephone calls in writing and by email and to make decisions regarding complex billing and recovery queries without supervision, including: change of addresses, refund applications payment arrangements, recovery procedures, applications for Non-Domestic Rates discounts and exemptions. Ensuring processes are completed in line with legislation and council policy.
Ability to prepare relevant paperwork for appeal tribunals and liability order hearings without supervision
Ability to interpret and apply complex Non-Domestic Rates legislation explaining information with clarity and patience.
Ability to confidently deal with debtors who can be difficult and aggressive and remaining professional and calm
Ability to confidently process queries to meet specific deadlines both for recovery and billing procedures
Ability to confidently interpret financial information in relation to Non-Domestic Rates, with the ability to communicate complex calculations clearly without supervision.
Able to demonstrate use of Word and Excel.To get more information about this role and how to apply please contact Aamina (phone number removed)
Main purpose of post
To participate in processing of billing, collection and recovery of Non-Domestic Rates debts. Dealing with customer enquiries and correspondence ensuring efficiency and accountability whilst adhering to relevant legislative provisions, council policy and financial regulations.
Responsibilities
To develop and maintain a generic skill set that allows the Isle of Wight Council to employ your skills, abilities and experience across the Council and its formal partnerships as needed. To provide a full administrative service within all sections of Revenues and Benefits to ensure the effective processing of information in respect of Non-Domestic Rates.
Operate a systematic billing and recovery procedure within Revenues ensuring efficiency and accountability, adhering to relevant legislative provisions, council policy and financial regulations.
Dealing with customer enquiries and correspondence relating to Non-Domestic Rates dealing with customer enquiries via the telephone both inbound and outbound, in writing and by email. Ensuring all information collected is accurately recorded and is processed within set timescales and in accordance with relevant procedures and working practices.
Making decisions in line with Non-Domestic Rates legislation regarding a person's liability and any discounts or reductions are awarded correctly and ensure records are updated and maintained accurately.
To maintain an in depth working knowledge of relevant legislative provisions in relation to Non-Domestic Rates applying this knowledge to all procedures and processes when making decisions.
Identifying and undertaking active recovery of Non-Domestic Rates Arrears by telephone, writing and email
To be fully aware of performance standards and to maintain up to date knowledge of all relevant regulations and policies applicable to the post.
Ability to make decisions regarding complex billing, recovery and benefit queries ensuring actions are completed in line with legislation and Council policy
Monitoring payment arrangements ensuring correct recovery action is taken promptly and in accordance with relevant legislation.
Attending liability order hearings at Isle of Wight Magistrates Court and confidently dealing with face to face queries regarding an individual's liability and ability to pay.
Liaison with other Council staff, the Department of Work and Pensions and other stakeholders generally to ensure the provision of an efficient and effective revenues and benefit serviceSkills/Qualifications
Ability to undertake all functions with a high level of competency within Revenues service without supervision
Ability to meet deadlines defined by the service and as agreed with individual customers. Flexible approach to meet business needs with ability to work as part of a team as well as on your own initiative. To prioritise workloads whilst maintaining high levels of accuracy.
Maintain confidentiality.
Awareness of Customer care standards and complaints procedure, Freedom of Information and Data Protection requirements.
Ability to deal with customers via inbound/outbound telephone calls in writing and by email and to make decisions regarding complex billing and recovery queries without supervision, including: change of addresses, refund applications payment arrangements, recovery procedures, applications for Non-Domestic Rates discounts and exemptions. Ensuring processes are completed in line with legislation and council policy.
Ability to prepare relevant paperwork for appeal tribunals and liability order hearings without supervision
Ability to interpret and apply complex Non-Domestic Rates legislation explaining information with clarity and patience.
Ability to confidently deal with debtors who can be difficult and aggressive and remaining professional and calm
Ability to confidently process queries to meet specific deadlines both for recovery and billing procedures
Ability to confidently interpret financial information in relation to Non-Domestic Rates, with the ability to communicate complex calculations clearly without supervision.
Able to demonstrate use of Word and Excel.To get more information about this role and how to apply please contact Aamina (phone number removed)