Customer Service Administrators x 5
- Recruiter
- Confidential
- Location
- Farnborough
- Salary
- 17500.00 - 18750.00 GBP Annual + free parking
- Posted
- 20 Aug 2020
- Closes
- 23 Aug 2020
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Due to our continued growth and success we are seeking an additional 5 Customer Service Administrators working on behalf of our online retail clients and their customers working from our recently refurbished and modern offices. We are looking for confident candidates with previous office, customer service, retail, hospitality or leisure sector experience seeking an office based role working 37.5 hours per week with free parking.
The Customer Service Administrator role is an excellent opportunity to make the move into office work and gain new skills and experience as full training is provided on our clients and systems. You will enjoy helping customers and have gained excellent customer service skills from working in retail, hospitality, or another customer service office based role or you may be a college leaver or University leaver looking for your first office based role. You should be happy talking to our business and domestic customers over the phone or via email.
The role of the Customer Service Advisor is to answer inbound calls from customers, processing orders, and managing customer queries ensuring the highest level of customer care is met at all times. As part of working within the Shared Resource team, this role will likely work across multiple clients and systems within a normal working day.
We are one of the UK's leading delivery management companies, providing efficient, high-quality and competitively priced services across Business Mail, Parcels and Doordrop Media. Our Farnborough site specialises in providing E-commerce and Fulfilment solutions to a wide range of clients both in the UK and internationally through bespoke systems and top quality customer service.
• Answer Incoming Calls and answer customer queries in a friendly informative manner.
• Provide accurate information on products and/or services available.
• Understand processes (i.e. returns) and be able to articulate this on the phone to customers.
• Managing the customer personal credit account process where applicable, from creation to payment handling.
• Undertake all aspects of administrative work competently, including accurate data entry and attention to detail throughout.
• Manage customer satisfaction and resolve or escalate cases of customer dissatisfaction as appropriate and in a professional manner.
• Process the fulfilment of formal customer correspondence.
• Follow Company/Client procedures at all times when responding to customer queries.
• Have a sound knowledge of all Client procedures.
• Use Client/Company software competently.
You should have excellent verbal and written skills with the ability to establish and maintain effective working relationships. Strong interpersonal skills and/or previous experience working in a customer service based role. The ability to maintain calm under pressure and undertake tasks with speed and accuracy.
Candidates need not have previous office based customer service experience but you must be fully PC literate in Word, Outlook and ideally Excel and have experience of speaking to customers over the phone or in person and be able to demonstrate excellent customer service and problem solving skills to ensure the customer is happy plus accurate data entry skills.
In return we can offer a friendly and professional working environment and the chance to work in a customer service administration role within an office utilising your experience gained within another customer service role within retail, hospitality, leisure, office or elsewhere. We will provide full training and are happy to consider candidates with limited experience as long as you are PC literate and have a confident, professional and friendly telephone manner with the confidence to deal with our valued business customers.
If you are able to start work asap or on 1 weeks notice then please submit your CV for immediate consideration
The Customer Service Administrator role is an excellent opportunity to make the move into office work and gain new skills and experience as full training is provided on our clients and systems. You will enjoy helping customers and have gained excellent customer service skills from working in retail, hospitality, or another customer service office based role or you may be a college leaver or University leaver looking for your first office based role. You should be happy talking to our business and domestic customers over the phone or via email.
The role of the Customer Service Advisor is to answer inbound calls from customers, processing orders, and managing customer queries ensuring the highest level of customer care is met at all times. As part of working within the Shared Resource team, this role will likely work across multiple clients and systems within a normal working day.
We are one of the UK's leading delivery management companies, providing efficient, high-quality and competitively priced services across Business Mail, Parcels and Doordrop Media. Our Farnborough site specialises in providing E-commerce and Fulfilment solutions to a wide range of clients both in the UK and internationally through bespoke systems and top quality customer service.
• Answer Incoming Calls and answer customer queries in a friendly informative manner.
• Provide accurate information on products and/or services available.
• Understand processes (i.e. returns) and be able to articulate this on the phone to customers.
• Managing the customer personal credit account process where applicable, from creation to payment handling.
• Undertake all aspects of administrative work competently, including accurate data entry and attention to detail throughout.
• Manage customer satisfaction and resolve or escalate cases of customer dissatisfaction as appropriate and in a professional manner.
• Process the fulfilment of formal customer correspondence.
• Follow Company/Client procedures at all times when responding to customer queries.
• Have a sound knowledge of all Client procedures.
• Use Client/Company software competently.
You should have excellent verbal and written skills with the ability to establish and maintain effective working relationships. Strong interpersonal skills and/or previous experience working in a customer service based role. The ability to maintain calm under pressure and undertake tasks with speed and accuracy.
Candidates need not have previous office based customer service experience but you must be fully PC literate in Word, Outlook and ideally Excel and have experience of speaking to customers over the phone or in person and be able to demonstrate excellent customer service and problem solving skills to ensure the customer is happy plus accurate data entry skills.
In return we can offer a friendly and professional working environment and the chance to work in a customer service administration role within an office utilising your experience gained within another customer service role within retail, hospitality, leisure, office or elsewhere. We will provide full training and are happy to consider candidates with limited experience as long as you are PC literate and have a confident, professional and friendly telephone manner with the confidence to deal with our valued business customers.
If you are able to start work asap or on 1 weeks notice then please submit your CV for immediate consideration