Impact and Analytic Lead

Impact and Analytic Lead

Flexible to cover  Devizes, Andover, Wells, Poole, Wareham and Plymouth

£45,000 per annum

Full Time - 37 hours per week

Permanent

Does the thought of giving the people behind figures/ numbers a voice, feel important to you? Do you want to help people to know if they are making a difference?

Our client is looking for a strong leader, who has the ability to inspire change. The right candidate will lead the team responsible for customer insight, analytics and impact. They are looking for someone who can strengthen the  overall approach to customer data collection, transforming the data into meaningful insight. You will effectively embed the use of behavioural analytics to nudge positive behaviours; and entrench a culture of impact measurement for the Foundation and other customer facing services, to assess whether projects make a sustainable difference to their communities.

The role

You will lead on collaborating with colleagues and key stakeholders to design and implement their approach to behavioural analytics. You will ensure your systems, capacity and resources are able to deliver outcomes through behavioural analytics; and monitor the effectiveness and impact of behavioural analytics on their customers and business. Your other focus will be to experiment with and embed the right impact measurement framework/ tools within the business and coach teams along the journey understanding the difference they make in a language they can all understand. 

Please note that the location of this role is flexible, we offer virtual working where possible so you have the flexibility to work for home if this is best for you. However, please be aware that you will be required to attend meetings at our offices as required.

Experience and qualifications

You will have previously inspired change in the workplace, leading colleagues to great outcomes. You will have a strong track record of embedding impact tools/frameworks, in a large and diverse organisation. You will have experience of using behavioural analytics to increase positive behaviour. A proven track record in the understanding of statistical process control (or similar), customer data analysis, business planning and modelling.

About 

Our client provides safety and security through their reliable landlord and independent living services and they supply a wide range of housing options in response to the housing crisis. They own and manage over 30,000 homes, serving more than 90,000 customers in 40 local authority areas. They employ around 1,300 colleagues based in office locations across their operating regions.

They delivered nearly 1,000 new homes in 2017/18, with revenue from outright sales of £20m, shared ownership first tranche sales of £36m, generating an expected profit before tax of £50m.

They are investing in the future of their business with substantial resources set aside to improve their employee experience and to achieve their digital transformation ambitions. Through their Foundation they are committed to giving something back to their local communities.

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