ITIL Service Manager

ITIL Service Manager

Location:  Cambridge, GB

Category:  IT

ITIL Service Manager

Permanent – Full Time
Salary: £46,600 – £62,900
Location: Cambridge

What it’s about 

We are looking for an experienced ITIL Service Manager to join the Service Management team to lead the integration of emerging Agile service management practices within an established ITIL v3 environment. We are continuing to mature our capabilities and seek an individual who can support the delivery of digital products and services into our complex IT environment.

In this business critical role you will promote the use of the service management policy, process and procedures to meet service transition and operational levels. You will ensure that working instructions and procedures are developed and followed, whilst continually identifying improvements to the way that the processes operate.

You will have experience of working within an Agile product delivery landscape and be familiar with Continuous Integration/Continuous Delivery as it intersects with the more formal Service Release and Transition processes.

What you’ll be doing 

• Develop procedures and work instructions to deliver effective service management, ensuring they align with the Service Management Strategic Plan 
• Accountable for providing evidence to ISO/IEC 20000 auditors that the processes are being complied with and are being measured, prepared to undertake internal audits as required

• Have responsibility for maintaining the Service Management Authority governance process through one or more ITIL processes, identifying improvement opportunities through CSI
• Own the Service Management System lifecycle elements and ensure compliance across the technical and delivery teams

What we’re looking for

The successful candidate will have the ability to work well under pressure, using their analytical skills they will identify trends and challenge were appropriate, due to this they will need excellent organisational and decision making skills. Whilst working to strict deadlines they will proactively manage the levels of demand using their excellent

The successful candidate will need:
• Significant experience of running an ITIL service management function in a complex environment 
• Excellent ITIL v3 knowledge (at least Practitioner qualified), excellent Agile knowledge (any methodology) including CI/CD
• Capability to build an awareness of the Customer’s business priorities, objectives and business drivers 
• Strong experience of stakeholder engagement and building relationships with both technical and non-technical resources 
• Ability to understand business services and their usage, whilst also having a good appreciation of the underpinning technologies that deliver these services 

Who we are 

Cambridge Assessment is Europe's largest assessment group, incorporating three major awarding bodies. It plays a leading role in researching, developing and delivering assessment to eight million candidates in 170 countries every year. The Group is a department of the University of Cambridge and a not-for-profit organisation. 
 

This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.

Benefits

In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:

• Generous contributory pension
• 28 days annual leave, plus bank holidays
• Annual salary review and discretionary company bonus
• Enhanced maternity/paternity pay
• Employee discount and cash back scheme at 2,500 retailers
• Cycle scheme
• Season Ticket Loan
• Subsidised staff restaurants
• Support for professional qualifications
• Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

We know that diversity of thinking, backgrounds and approaches lead to innovation and create an atmosphere where everyone’s contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 22/03/2020 and interviews will be held on 30/Mar/2020.

If you’re successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.

CAMBRIDGE ASSESSMENT IS AN EQUAL OPPORTUNITIES EMPLOYER

Click 'Apply' below for further information and to download an application pack.