General Insurance Expert

General Insurance Expert

You will be required to:

Build professional relationships with existing and potential customers to encourage brand loyalty and improve retention opportunity.

Take personal responsibility for delivering quality service targets, through focused inbound and outbound telephony campaigns.

Take personal accountability for each customer you interact with and ensure queries are resolved at first point of contact where possible.

Ensure all customer interactions and activities adhere to internal standards and external regulatory requirements.

Skills Knowledge and Experience required:

Proven background in providing high levels of customer service.

Knowledge of general insurance is preferable.

Proven ability to deal with customers over the telephone in a confident and professional manner.

Proven ability to handle and work through customer objections.

Strong negotiation and persuasion skills whilst ensuring customer empathy and understanding of customer requirements.

Ambition and determination to succeed whilst ensuring the customer receives an excellence of customer experience.

Positive, self motivated and able to work on own initiative and deal with simultaneous activities.

Ability to work in a team environment and share best customer practice with team colleagues to ensure the goals of the team are achieved as well as individual goals and targets.

Ability to identify new business opportunities, which you will then refer to our Insurance Sales Team