Sales and customer support coordinator

09 Nov 2019
07 Dec 2019
Contract Type
Full Time
Sales and customer support Coordinator
Role Purpose Statement
We are currently seeking to recruit a Sales Operations Co-ordinator to join our highly dedicated team at Deeside. You will effectively bridge the gap between the sales team, customers, Finance and several other areas within a large-scale and diverse company. Looking after a portfolio of large & small customers, the main areas of support are pricing maintenance, reporting and managing customer facing buying lists plus assisting in delivering adhoc information to support a wide range of projects and improvement initiatives across the department and for the sales team and/or customer.
A highly professional self-starter, you will already be accustomed to working within a fast-paced environment where the delivery of excellence in service is paramount.

Pro-active and strongly self-motivated, you will be highly IT literate, customer-focused, commercially astute and confident in your approach with both internal and external partners alike.

Key Accountabilities & Responsibilities

• Develop and maintain strong relationships, at Sector Manager level & with a portfolio of customers
• Attend customer and business meetings/calls
• Be a primary point of contact on customer and business queries
• Regularly engage with Sector Managers to discuss actions in support of both business and customer activities
• Work pro-actively to improve the customer experience
• Produce regular sales, product, pricing and delivery reports
• Maintain buying lists, product substitutions & discounts in line with requests by Sector Manager/customer/supply chain and through bulletins/regular cleansing
• Alignment of internal buying lists with customers/3rd party ordering systems
• Identifying & correct IMS issues for ESI customers
• Update promotional pricing activity
• Action credits & debits when required
• Maintain pricing/vistex agreements and assist on pricing reviews
• Order and organise sales and promotional samples
• Provide buddy cover when required
• Keep buddy/T earn Leader updated with key developments on own portfolio and keep Bible information updated
• Assist with training new starters
• Work with Sector Manager to set up nominated lines
• Update Sector Manager /customer on Customer Transition actions and ensure 3rd party systems updated
• Assisting with product recalls, collating allergen information & customer allocations Knowledge, Skills & Experience

• Highly IT literate - MS Office (in particular Excel)
• Experience working in a fast moving, pressurised team environment
• Commercial awareness
• Customer focused
• Good team player
• Effective communicator
• Able to prioritise workloads and work well under pressure
• Attention to detail This position is in support of our Corporate Solutions and National customers and your key accountabilities & responsibilities will include:

• Be highly proficient with MS Office - in particular Excel.
• Support the daily uploads of customer price files .
• Check and maintain customer pricing levels/buying lists .
• Develop and maintain strong relationships within your team, the Brakes business and at head office level of your customers .
• Attend Customer and Business calls as required .
• Be a primary point of contact on related customer and business queries and issues .
• Work pro-actively to improve and enhance the Customer Experience .
• Produce and deliver regular and ad-hoc reports .

Sales Operations is an incredibly diverse and hugely rewarding environment that connects with every area of our business.

What you'll get:

• Competitive salary with annual salary review

• Huge discount on all sorts of lovely food

• Generous holiday allowance, with option to purchase more

• Recognition awards and Incentives

• Job security and career opportunities - We're part of Sysco - the Global leader in selling, distributing and marketing food products - so the opportunities really are endless!

• Pension

• ...and much more!
There's a lot on offer, so what are you waiting for?