Service Centre Manager

Milton Keynes
08 Nov 2019
06 Dec 2019
Contract Type
Full Time
Are you looking to work for an established company with 50 years' experience in their field? Do you have the skills to manage the day to day operations through being pragmatic, hands on and professional at all times?

We are looking for a Service Centre Manager who will be responsible for overseeing the delivery of data capture services on a day to day operational basis, including site security, people management and H&S

The Role:

As Scanning Centre Manager, with your counterpart, you will be responsible for the day to day running of the Scanning Centre operations ensuring that processing is delivered to the correct quality standard in line with agreed budgets and SLAs.

You will lead your team through significant volume peaks, in particular, the Summer series when we have an additional c500 temporary staff working with us.

Outside of peak you will be involved in planning, coordinating and project activities in relation to continuous improvement in delivery and supporting the company strategy and mission and drive for operational excellence.

The Person:

* You will be educated to degree level (or equivalent) with a good knowledge of large-scale, time-critical, logistically challenging operations.

* Positive and enthusiastic with high levels of commitment to delivering excellent customer experience coupled with the ability to remain calm under pressure you will lead your teams to share your passion for delivering results that enable people to achieve their dreams.

* A confident decision maker always basing decisions on sound analysis and detailed understanding of the implications even in cases where you have limited time or information.

* Your approach to work will be curious with a passion to understand the operation and continually look for ways to do things better and inspire your teams to follow your lead.

In return, offered is a highly competitive salary and a range of benefits including, flex-time working, generous holiday allowance and Permanent Health Insurance to name but a few.

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