Resource Manager

Role Details:
Be a credible and professional face of Resourcing to the client's HMRC internal customer base, wider client RM network and Third-Party suppliers.You will need the ability to know and understand the processes and tools in a BAU context and be the point of contact for the business.

We would like the person to be able to do 3 weeks training in Aston initially, and then have the ability to travel to Aston, 1 or 2 days per week as requested. Candidates must have a willingness to travel.

The resource will be involved in the management of 3rd party resources from raising paperwork and finances during on-boarding through to off-boarding and final invoices. The management of resources whilst on site includes, renewals, Terms & Conditions queries, rate negotiations and timesheet chasing.

oRaising work orders using in the Vendor Management System (VMS) and liaising with key stakeholders such as Hiring Managers, Suppliers, Resource Managers and 3rd Party resources
oEnsuring all the correct approvals have been obtained to ensure swift processing.
oProcessing renewals or updating the Off-boarding team to ensure leavers are picked up and off-boarded from the account.
oUpdating the Flex database (Access) with the details from VMS for internal, validation, reporting and financial reports.
oManages escalations from Hiring Managers about 3rd Party resources (eg performance issues).
oUpdating the Flex database with the UKI and NUKI resources as requested by the Resource Managers.
oManage the requests that come in for the creation of I-SoWs.
oEnsure correct data has been received to ensure prompt processing of I-SoWs
oEnter the data onto the I-SoWs tool (Sub role)
oUpdate the I-Sow Online Repository
oApprove submissions

Cover for colleagues during absences with minimal supervision. The right applicant must have experience in working in a busy administration role and have excellent organisational, Microsoft applications (Word, Outlook, Excel) Excel must include reporting and data entry skills to ensure accurate data captured.
A developed ability to communicate face to face/email/telephone with esources/clients/agencies/customers and internal staff.
Ability to identify problems, appreciate the issues and then offer suggestions as to resolving them and if required implementing them.
Demonstrable the ability to learn and use key tools such as VMS and the Flex DB to the expected high BAU standards.
Dealing with confidential information.

It is a very interesting and varied role.

Key Skills Required:
oAdministration background - Mandatory
oExcellent Customer Service ethos - Mandatory
oExcellent work management skills - Mandatory
oExcellent knowledge of MS Office Tools, eg Outlook, Word, Access, Excel - Mandatory.
oExcellent communication skills - Mandatory
oConflict/Negotiation management skills - Preferable
oExcellent data entry & attention to details skills - Mandatory
oExcellent organisational skills (must have ability to work under pressure/multi task numerous cases and can prioritise without supervision and ability to manage a constant change in workload) - Mandatory
oGood team working skills - Mandatory
oAbility to follow process - Mandatory
oAbility to write and maintain Processes/Procedures/WINs in line with changes- Mandatory
oSharePoint knowledge - Advantageous

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.