Leasehold & Service Charge Co-ordinator (13 Month FTC)

Coastline Housing
£23,174 - £27,263 per annum DOE
05 Nov 2019
03 Dec 2019
Contract Type
Full Time

Leasehold & Service Charge Co-ordinator (13 Month FTC)
Redruth, Cornwall (Office/Field Based, covering locations around West Cornwall)

About Us

We are Coastline Housing, an independent, not-for-profit housing association owning and managing over 4,500 homes. Coastline is built on strong values of:

- putting our customers first
- openness, honesty and accountability
- striving to be the best
- and valuing our colleagues

We are dedicated to providing great homes, delivering great services and employing great people.

With Investors in People Silver accreditation and a placing in the Top 100 Best Not-for-Profit organisations to work for, Coastline is a growing company with a strong reputation

We are now looking for a Leasehold & Service Charge Co-ordinator on a 13 month maternity cover contract.

Your Rewards

- Salary of £23,174 - £27,263 per annum DOE
- Healthcare cash back scheme
- Flexi time
- High street discount scheme
- Cycle to work scheme

This is an incredible role for a proven housing services professional with great customer service skills to join one of the leading housing providers in the South-West.

You will be joining a diverse, creative and enthusiastic team supporting our goal of helping our local community and providing sustainable housing across Cornwall.

Here at Coastline we have big plans, we are aiming to build 1,000 new affordable homes, help over 250 vulnerable people a year by 2021 and this is your chance to help us reach these goals.

The Role

As a Leasehold & Service Charge Co-ordinator, you will undertake a variety of duties with the aim of maximising the company’s income by effectively collecting customers’ outstanding invoices.

This role will see you ensure that all performance is kept within KPIs, in accordance with the Income Strategy, Policies and Procedures.

Additionally, you will:

- Collect all income in relation to Leaseholders, Freeholders and Shared Owners
- Carry out home visits
- Handle any customer and legal queries
- Complete legal paperwork and present cases in court
- Assist with service charge calculating and invoicing
- Support year end and mid-year service charge settings

About You

To be considered as a Leasehold & Service Charge Co-ordinator, you will need:

- At least 1 year’s experience of working in front line housing services
- Experience of working in a front-line customer facing role
- Good knowledge and an understanding of the legislation relating to leaseholders, housing law, service charges and section 20 requirements.
- Experience of working with accounting systems and databases
- Knowledge of leasehold and/or shared ownership management and dealing with queries in relation to them
- Experience of working face to face with vulnerable customers including those with challenging behaviour, and drug and alcohol issues.
- Experience of handling conflict and distressed customers with sensitive issues such as multiple debts and finding positive outcomes.
- Experience of lone working and carrying out home visits

A full driving licence and access to a vehicle would be beneficial, but not essential, to your application.

A basic DBS check will also be part of your application process.

We would like to hear from you if you have held the role of Rent and Service Charge Co-ordinator, Housing Finance Co-ordinator, Lettings Negotiator, Sales Negotiator, Leasehold Officer, Housing Officer or a Debt Collector.

This is a full-time role, working 37 hours per week.

The closing date for applications will be 24th November 2019, with interviews to be held between 27th – 29th November 2019.

Webrecruit and Coastline Housing are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re a proactive Leasehold & Service Charge Co-ordinator, please apply via the button shown, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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