Customer Services Executive

Location
Meltham, Holmfirth
Salary
To be discussed at interview
Posted
05 Nov 2019
Closes
03 Dec 2019
Contract Type
Permanent
Hours
Full Time

Hultafors Group UK Ltd is part of an international organisation which manufactures and sells numerous brand leading products including Snickers Workwear and Hultafors Tools.

You would be working within a busy customer services and sales office, based in Meltham, Holmfirth. This is a full-time role of 37.5 hours per week worked Monday to Friday.  The main focus of the job is to build and maintain excellent customer service by answering calls and emails.

KEY RESPONSIBILITIES

Prioritise and process customer’s orders and requests submitted by phone, email, fax or social media

Investigate and resolve customer issues and complaints

Answer questions about products or promotions

Ask questions to understand a customer’s requirements

Direct calls to the field sales team when needed.

Enter and update customer information in the CRM data base.

Communicate with customers about their orders, including any delays or out of stock items

PERSON SPECIFICATION

Good clear and confident telephone manner.

Excellent communication skills.  With the ability to negotiate and resolve issues and handle complaints.

Friendly and patient with good listening skills

Able to work as part of a team

Attentive to detail with the ability to work to deadlines and prioritise work load

Diplomatic and empathetic you will recognise the needs of a customer and the business. A “can do” attitude must prevail.

Good computer and administration skills, coupled with literacy and numeracy skills.

Office experience would be preferred although training would be given.

REWARDS

Salary to be discussed at interview.

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