Ferry Operations Manager

Torpoint, Cornwall
£37,899.00 – £42,440.28 + generous annual leave, access to local government pension scheme
01 Nov 2019
29 Nov 2019
Contract Type
Full Time

Tamar Bridge and Torpoint Ferry Joint Committee (TBTF) seek to appoint a Ferry Operations Manager to join the Torpoint Ferry. This is a dynamic and safety critical role in a unique environment. Please read all the details before deciding whether the role is suitable for you and what we are looking for. This summary should be read in conjunction with the full job description and person specification.

Background and Staffing Structure:

At Torpoint Ferry we provide a service to approximately 2.5 million vehicles and 750k pedestrians and cyclists per year.  Three ferries provide a 24-hour service, 365 days a year and is an essential transport link for the people living in South East Cornwall.  The Torpoint Ferry crossing is the busiest inland waterways vehicular crossing in the United Kingdom.

The three chain ferries come under Maritime and Coastguard Agency regulations and are in class with Lloyds Register.  They are unique vessels offering a wide range of both operational and engineering challenges.

As the Operations Manager you will manage the day to day operation of the ferry service utilising the 63 staff who man and operate the ferries. You will also be expected to work closely with the Technical Manager to ensure that the operational and maintenance requirements are all met to enable efficient and maximum delivery of the service.

Ferry Operations Manager role:

The main duties and responsibilities include:

  • Ensure the safe operation of the ferry service in line with health and safety and maritime legislation.
  • Make optimum use of available resources to maximise ferry availability and levels of customer service to meet Key Performance Indicators as specified in the organisational Business Plan.
  • Administer the supervisor and ferry crew shift systems, planning cover for leave and sickness in accordance with established procedures. Improve old or develop relevant new systems, procedures and policies.
  • Monitor operational standards. To investigate and implement operational improvements to increase ferry service effectiveness.
  • Manage and develop the interface with customers and other stakeholders, including social media interaction.
  • Ensure a high level of customer service. Deal with queries and complaints raised by the public in accordance with organisational policies.
  • Set accurate short, medium and long term budgets. Monitor and control actual spending against forecasts.
  • Recruit and manage operational staff in line with organisational policies and procedures, and local and national terms and conditions of employment.
  • Creation and implementation of bespoke multi-year rolling programmes to train and develop operational staff.
  • Line management of staff responsible for £1.2M annual toll collection.
  • Manage agency/contracted staff in operational and related areas.
  • Identify and develop new IT systems for customers and staff to support the operation of the ferry service, liaising with ICT manager where appropriate.
  • Develop network contacts with similar transport operators.
  • Contribute to the development of policies and procedures and ensure all policies are implemented.
  • Assist in the development and implementation of organisational change and develop programmes to support a forward thinking organisation and encourage innovation.
  • Play an active role in the promotion of a positive working environment and demonstrating the highest professional standard.
  • In addition to these duties and responsibilities the post holder will be required to undertake other duties as required and commensurate of the grade of the post.

About you:

The person specification gives a high level of detail of which skills and what experience we are looking for in the successful candidate.

In the first instance, you must be able to demonstrate:

  • NVQ level 4 or equivalent qualification in a relevant subject eg IT, Logistics, Transport, Business Management

Experience of:

  • setting employee objectives to ensure continued organisational improvement.
  • change management · Budget forecasting and management
  • people management activities including performance management, appraisals, dispute resolution, resource planning.
  • identifying training needs and liaising with appropriate providers
  • administering and managing shift systems.
  • working in a customer orientated environment
  • all aspects of managing a team including performance management, appraisals and resource planning
  • working in a customer orientated environment
  • administering shift systems
  • health and safety issues and management techniques within a similar environment.

Able to:

  • demonstrate excellent leadership skills
  • develop procedures and systems
  • demonstrate excellent interpersonal and communication skills
  • proactively motivate supervisors and other team members to achieve planned targets and deadlines and resolve any issues on a daily basis
  • demonstrate a strong ability to create and influence a continuous improvement mentality
  • use initiative to develop creative solutions to operational problems


Additional Skills / Requirements:

You will possess a high level of computer literacy including use of Word, Excel, Outlook and other Microsoft packages.

The nature of this post will require the post holder to provide contact details for out of hours emergencies, for example, should there be an incident out of normal working hours

Salary and benefits

Salary: £37,899.00 – £42,440.28 per annum (based on 37 hrs/week + 3hrs/week contracted overtime)

There will be ‘call outs’ outside of your normal working hours.

Other benefits include:  generous annual leave, maternity and parental leave. Access to local government pension scheme, sick pay, and option to join cycle to work scheme.


Applications will only be accepted on the official application form available on the Tamar Bridge and Torpoint Ferry website. Letters, CV’s, or other alternative methods will not be accepted. Presentation of the application form is important and may be assessed as part of the short-listing process. Please apply via our website https://www.tamarcrossings.org.uk/vacancies/ferry-operations-manager/ 

Closing date:               0900 on Monday 18 November 2019
Interviews:                  week commencing 2 December 2019

To learn more about this exciting opportunity, or for an informal conversation, please contact Paul Davey, Ferry Manager on 01752 812233.

If you have not heard anything by Tuesday 2 December 2019 please assume you have been unsuccessful. We are sorry but due to the expected volume of applicants we are unable to inform people individually or give feedback to people who are not successful in reaching the interview stages.