Contact Centre Operator / Call Centre / Customer Service Advisor

Up to £10.30 per hour
01 Nov 2019
10 Nov 2019
Contract Type

Contact Centre Operator / Call Centre / Customer Service Advisor


Up to £10.30 per hour

1 x 39 hours per week*

1 x 32 hours per week*

1 x 32 hours per week (fixed term until 31st March 2020)*


Want to make a difference to the lives of vulnerable people?


Our client has some fantastic opportunities available for friendly and customer focused Contact Centre Operators for their Telecare and Customer Service Centre, based in Kidderminster.


They provide a range of services to older and vulnerable people 24 hours a day using the very latest telecare call handling software.  Their operators provide a lifeline to people and help them to live safely and independently in their own homes for longer. Their centre also provides a range of call handling services including telecare, telehealth, in and out of hours repairs and housing enquiries as well as providing services to other organisations ensuring a varied and challenging role. 


Successful applicants will have the ability to communicate effectively with a wide range of people, provide excellent customer service and be able to handle calls from service users in a calm and supportive manner. You will receive a comprehensive induction training programme when you join us and on-going training to support your development.


As part of the team of Contact Centre Operators your shifts will form part of a 24- hour rolling rota to include a mixture of early, late and night shifts.


Closing date for receipt of completed application forms 10th November 2019


Interviews will take place 14th and 15th November 2019.