Accounts Manager - Housing / Income Recovery / Welfare Reform

31 Oct 2019
28 Nov 2019
Contract Type
Full Time
Accounts Manager - Housing / Income Recovery / Welfare Reform


GBP31,620 per annum, GBP900 per annum Essential Car User Allowance

37 hours per week, permanent

Happy to talk about working flexibly


Do you want to join a forward thinking social housing company? Our client is about people and they want to give every one of their customers the very best service they can.

Happy colleagues make happy customers. Our client has been ranked in the top 50 of The Sunday Times Top 100 Best Not-for-Profit Organisations to work for in the whole of the UK. They are one of the largest landlords in the South West, with a diverse portfolio of affordable and market rented homes.

Their income recovery service is looking for a positive and customer focused person to join their dedicated team.

What you'll be doing

You'll be collecting rental income and supporting customers to prioritise their rent payments to sustain a successful tenancy. You'll do this by talking to and meeting with customers, understanding their situation and negotiating outcomes which work for both the customer and our client.

You'll also support customers through welfare benefit changes, money matters, providing sound advice and support, helping those in need to make wise financial choices.

More about you

You'll have a passion for customer care and delivering high quality results, with an eye for detail, a good level of numeracy to be able to work on rent accounts and a desire to reach positive outcomes for your customers in debt.

You won't necessarily have worked in a Customer Accounts role before, don't worry they have experienced colleagues who can train you, what is more important is your desire to go above and beyond to make a positive impact on your customers.

You'll be self-motivated and able to adapt quickly to any given situation in a mature professional manner.

At the same time you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same!

When and where you'll be doing it

You will be able to work flexibly, 37 hours per week, based on customers' needs. You will be responsible for organizing your own workload and setting your diary appointments.

What will you get in return?

We think you'll have a job that makes you feel good about what you're doing - you will make a difference to customers' lives every day.

You'll get:


A day's leave on your birthday


26 days annual leave per year (plus bank holidays) rising to 29 after 3 years' service


Opportunity to earn performance related pay


Company Pension contribution of up to 10%


Flexible Benefits including health care, gym membership, buying holiday

Our client is about getting the right candidate for the right role, however they recognise that as an organisation they are underrepresented in certain areas. Therefore they operate the disability confident scheme to encourage disabled applicants and they welcome applications from candidates who are BAME or LGBTQ+.

Closing Date: Midday 13th November 2019

Interviews: 1st stage interview 21st and 22nd November 2019, 2nd stage interview: TBC

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