Customer Experience Assistant

Location
Carlisle, Newcastle or Workington
Salary
£18,513 - £22,032 (per annum) + benefits package 
Posted
01 Nov 2019
Closes
25 Nov 2019
Contract Type
Permanent
Hours
Full Time

Customer Experience Assistant

Based in Carlisle, Newcastle or Workington

36.25 hours per week

£18,513 - £22,032 (per annum) + benefits package 

If you are looking for an exciting role, we have a great opportunity to join the Customer Experience Team at Castles & Coasts Housing Association (CCHA).

CCHA was formed in 2017, following the merger of two Housing Associations based across the North of England.  Both were well established, thriving businesses and CCHA is continuing to build on a legacy of providing good services and a people focused culture. Castles & Coasts Housing Association is committed to providing excellent services to our customers. 

As a Customer Experience Assistant, you will support the delivery of our Customer Experience and Equality & Diversity Strategies. 

You will have experience of working in a customer centric environment and will be passionate about delivering excellent services. 

Duties will include: supporting the delivery of our Resident Involvement Framework by maintaining the Resident Involvement database, coordinating Resident Involvement Groups and completing all associated administrative duties for the Customer Experience Team, including collating and reporting complaint and customer satisfaction data.

For more information and to download the recruitment pack for the above post, please visit our website www.castlesandcoasts.co.uk   

Completed job applications must be emailed (stating the post title) to: recruitment@castlesandcoasts.co.uk  

Closing date for applications: Monday 25th November 2019

Interviews to be held: Tuesday 10th December 2019