Community Engagement Manager

Community Engagement Manager

Watford

Up to £38,000 per annum

Closing Date: Sunday 10 November 2019

Do you enjoy motivating a team? Are you empathetic, engaging and community-minded? We work with our customers and communities to change lives, and we’re looking for a highly motivated Communities Manager to help us provide involvement opportunities for our tenants.

What’s the role?

As Communities Manager you will manage a small Community Engagement team. You will play a vital role in building a catalogue of opportunities for our diverse community of residents. You will work closely with colleagues in other customer service directorate teams in the delivery of a cross function, community based service. The right candidate will need to demonstrate the ability to forge excellent relationships across the board, proactively working with residents to identify avenues of support and opportunity. Taking personal responsibility to ensure delivery of a high standard of customer service that is responsive to customer needs, you will ensure these opportunities meet the group’s service standards and proactively keep our customers and stakeholders informed of progress.

What are we looking for?

You will be able to handle conflict, difficult conversations and negotiations professionally and persuasively with customers either face-to-face, by phone or online, including those who may be in difficult and/or emotionally charged situations. You will need to write and present clear and concise reports/presentations/letters with a business level of written fluency on complex issues to a variety of stakeholders, including customers, colleagues and senior managers. Monitoring and managing budgets, including forecasting and controlling expenditure and assisting in budget setting processes are included in this role.

You will need a full driving licence, with business insurance cover, and access to a car along with a satisfactory, basic level, Disclosure and Barring Service (DBS) check.

A Level 3 qualification relevant to the post (for example, GCSEs or Level 3 NVQ) or a relevant professional membership (for example Membership of the Chartered Institute of Housing) would be a benefit to this role, along with the ability to engage effectively with a diverse audience using a wide range of communication tools.

What can we offer you?

We know that people are our most valuable assets, so we offer a range of benefits including 28 days’ annual leave, closure days at Christmas and bank holidays, an employer pension contribution of up to 11%, development opportunities and employee rewards such as shopping vouchers, duvet days and free massages.

How to apply

If this sounds like your next role, click ‘apply now’, tell us why you've got what it takes and send us a copy of your current CV.

The closing date is Sunday 10th November, (but please note we reserve the right to close the vacancy early if we receive a large response).

Interviews will take place on 18th November 2019.