Customer Services Officer
Customer Services Officer
£22,114 - £24,325 (pro rata) per annum – depending on skills and knowledge
Permanent, Part Time - 16 hours per week'
About the company
Passionate about great places to live, our client develops a range of new homes – for rent, shared ownership, and sale – while also providing housing management, care and support, and commercial property services.
They increase the opportunities for people to thrive by giving them access to great homes and services to match. This supports the creation of strong and vibrant communities.
Our client makes a difference to people’s lives – and this is something they want to continue doing, for more people, every day, and they have ambitious plans to simplify and modernise their organisation, to become a simply brilliant landlord.
About the role
They currently have an exciting opportunity for a part time Customer Services Officer to join their Customer Services team to deliver a high quality, professional and tailored customer service using a range of communication methods.
Customer focused, you will work as part of a team delivering tailored, right first time, first point of contact value for money services over different channels and using a range of communication methods.
Assessing and resolving enquiries, requests and complaints you will primarily manage these over the telephone, but also face to face whilst managing the reception service, in writing, and through a range of electronic access channels. You will be responsible for ensuring that customer enquiries are resolved at first point of contact unless specialist or further investigation is required.
Other duties will include maintaining electronic and written databases of letters and forms received, information given, services requested and complaints made to ensure accuracy of information, consistency and efficiency when dealing with customers. You will also arrange, attend and participate in meetings, conferences, and project team activities and represent the Customer Services Team and Department at groups and forums as required.
Ideally you will hold 5 GCSE’s at C or above to include Maths and English, or skills to the equivalent level, along with substantial experience of working in a demanding customer facing, service orientated environment. You will need to have a good awareness of the diverse needs of customers, and the importance of and experience of using profile information to tailor service provision is essential. Experience of managing complex and sensitive customer queries, remaining calm when dealing with emotional, difficult or distressed people, is also required.
Due to the nature of the roles you must have the ability to work flexibly over a range of shifts and hours, and you should be able to attend meetings and events out of hours, and travel to and between different locations.
Closing Date – 12 November 2019
Interview Date – 25/27/28 November 2019