Outbound Conversion Advisor

30 Oct 2019
12 Nov 2019
Contract Type
Full Time
Online Conversion Advisor - Outbound Telesales - Corby
GBP16,653 per annum, Plus monthly bonus, free parking, discounted products and services, brilliant reward and recognition scheme, excellent career development and much more!
Working pattern - Monday to Friday, 9am - 5pm
If you thrive working in a hive of activity, love the buzz of knowing that every call means a sale and enjoy enhancing the customer experience, then you'll love working as a Brakes Outbound Conversion Advisor.
You will work as a brand ambassador who works proactively to promote and convert our customers onto our online ordering platform; reducing manual orders via our contact centres.

In a nutshell they are our 'online experts' that know exactly how to help our customers make the most of what we offer at Brakes!
Your local pub, your favourite restaurant and your children's school all have one thing in common - Brakes UK. There's a lot of hungry mouths to feed out there, which is where you come in - to keep our network delivering over 1.5 million items to our customers each and every day. Whether it's watermelons in Warrington, risotto in Reading, afternoon tea in a care home or fresh-caught fish in a Michelin starred restaurant - as a member of our Telesales team, you'll play an important part to ensure we deliver our promises to our customers and we guarantee that you'll have fun along the way!
The role of an Outbound Telemarketing Advisor

• Use data to proactively contact our current customer base who order manually via the contact centre and convert to online ordering
• Liaise with online support team to set up access and advise customers of log on details
• Be a subject matter expert on our Hybris online ordering platform to inform our customers of its features and benefits
• Gather customer feedback and insights related to our online platform to share with relevant stakeholders to improve customer experience
• Capture accurate information on systems and supporting tools
• To deliver excellent customer service, drawing on all available resources
• To assist in the achievement of departmental KPIs and conversion targets
• Being self-motivated in delivering a high productivity and performance
• To meet and exceed quality targets in line with the Quality Framework
• Carry out tasks as required ensuring the smooth operational running of the team You'll have:

• Previous experience in a structured sales or telesales environment
• Results orientated, successfully delivering against targets
• Proven ability to work in a KPI focused, target driven environment
• Excellent communication skills both verbal and written
• Outstanding active listening skills with an ability to engage and influence customers
• Proactive approach with proven ability to manage changing priorities
• Confident user of Online systems and Microsoft Office applications, excel, PowerPoint, word etc.
• Self-motivated with the ability to operate effectively both individually and as part of a team.
• A customer centric approach in all interactions with customers and peers
• Confident, self-motivated and positive attitude
• Strong attention to detail
• Previous experience of SAP in a contact centre environment desirable
• A customer centric approach in all interactions with customers and peers
• Confident, self-motivated and positive attitude
What you'll get:

• Competitive salary with annual salary review
• Huge discount on all sorts of lovely food
• Generous holiday allowance, with option to purchase more
• Recognition awards and Incentives
• Pension
• Free parking and subsidised canteens
• A lot of fun every single day!
• ...and much more! There's a lot on offer, so what are you waiting for?

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