Service Bookings Clerk
INTRODUCTION
OSR are proud to represent our client, a car dealership in Stowmarket, in recruiting a Service Bookings Clerk to join their aftersales team.
SALARY, HOURS & BENEFITS
- GBP22,000 per annum
- Monday-Friday 8am-6pm, 1 in 4 Saturday mornings on rota
- A range of personal benefits including pension, healthcare plan, and retail discounts
THE COMPANY
A local dealer group, with this particular site franchised to a market leading brand.
DAY TO DAY RESPONSIBILITIES
This is a crucial role within the business, with the successful applicant managing the booking of all customer visits into the service department and workshop. The main purpose of the position will be to take inbound calls to make and manage bookings for customer's vehicles general maintenance work. Outbound calls will also be made to seek to book customer's vehicles in for scheduled service and maintenance work.
Duties;
- Taking inbound calls to appoint existing and new customers for vehicle maintenance work
- Making outbound calls to existing and potential customers to attempt to book appointments
- Customer follow up to try and schedule appointments for any outstanding work
- Planning and hitting departmental targets and goals
REQUIRED SKILLS AND EXPERIENCE
The successful applicant;
- Will be enthusiastic, target driven, and have a positive approach to each working day
- Needs to be an effective communicator, and possess an excellent telephone manner
- Will definitely need to be resilient and determined, if a call does not end with a positive outcome the ability to reset and go again straight into the next call will be hugely important
- Crucially, will need an outgoing personality and be able to strike rapport quickly
- Passion for delivering excellent customer service
LOCATION
The dealership is located in Stowmarket, Suffolk
JOB REFERENCE: J4078
We will endeavour to respond to your contact/application within 48 hours, but due to the volume of applications we receive on a daily basis, if you haven't heard from us within 4 working days, please consider your application unsuccessful.
This advert has been posted by a recruitment agency acting on behalf of a client.