Customer Service Adviser Loans

26 Oct 2019
10 Nov 2019
Contract Type
Full Time

Adecco are pleased to have the opportunity to work with a Financial Regulatory regulated

Consumer Lending company in Blackpool with over 10 years' experience and with over 4

Branches throughout the UK.

Position: Customer Service Adviser Loans
  • Location: Blackpool
  • Salary: GBP18,000pa
  • Position: Completions Assistant - Personal Loans
  • Salary: 17,000pa plus bonus of up to 20% of monthly
  • Location: Blackpool

Purpose of role: To provide a high level of customer service as the first point of contact to potential customers in line with the finance industry regulatory framework

  • Communicate with customers via email / telephone, providing information which is clear, fair and not misleading
  • Work in accordance with financial regulations
  • Update client records accordingly
  • Keep up to date with relevant training and policies
  • Additional tasks as and when required
  • Report queries and complaints raised by customers when required
  • Identify trends and gaps in policies, procedures, strategies and systems
  • To provide the highest possible standards in customer care, customer interaction, dialogue and attention to detail

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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