Debt Recovery Officer

25 Oct 2019
22 Nov 2019
Contract Type
Full Time
JOB TITLE: Debt Recovery Officer
LOCATION: Wandsworth
PAY RATE: GBP20.34 - GBP23.64 per hour (Umbrella)
DURATION: 3 months minimum
IR35 STATUS: Inside
To undertake debt recovery work for the Adult Social Services directorate in an effective and timely manner to maximise income whilst dealing with vulnerable service users and possible complex cases.
To make or receive contact with service users or their representatives by phone or letter with a view to discussing outstanding invoices to obtain payment in a professional and courteous manner and resolve any disputes or queries there may be.
To deal with general recovery matters and progress these to a suitable conclusion
To maintain records and systems and produce standard reports and information as and when required, including working with the Finance Team during end of year closing.
To maintain and update knowledge of social care charging policies to provide advice and support to stakeholders as and when required.
To monitor the deferred payment property portfolio with a view to ensuring that the property valuation is current and up to date, there is suitable insurance cover and we have adequate security as covered by the Care and Statutory Support Guidance issues by the DoH.
To allocate service user contributions as appropriate, to take service user payments over the phone and to prepare write off documentation and process once authorised.
To identify and report cases where they may be fraud, misappropriation or misuse of service user's funds in line with the safeguarding and fraud procedures.
To ensure that the services are dealt with on an equitable basis to deliver the standards required for each, as agreed annually by the Execs.
This post is customer facing and the post holder would be expected to work with other members of the team and department to ensure that the core hours are covered. This post requires the ability to undertake occasional visits to service users, as required.
This post holder will work with vulnerable service users and their families/legal representatives and will require the ability to deal sensitively, tactfully and with appropriate manner to diffuse conflict.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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