Customer Relations Officer

Our client is the leading provider of commercial vehicle rental, contract hire, maintenance and dedicated delivery solutions, we work hard to understand each of our client's business and transport requirements providing a tailored solution to suit individual needs. We have made amazing progress operating in the UK over the last 45 years and the driving force behind our success is our people.

As a business we deliver real solutions that cut costs, crank up profits, and turn record quarters into record years. Service is everything and we talk in terms of 'Choice', 'Stability', 'Experience' and 'Flexibility'.

The Role
Our Fleetcare business is going from strength to strength. Our customers recognise us as the industry expert in ensuring their fleets are both properly maintained and also compliant thus reducing down time and maximising the efficiency of their fleet.

Based in our Devizes office, the Customer Service Advisor will be working in an open plan office environment where you will provide support to customers, both internal and external, over the telephone. Effective communication is key to ensure vehicle issues are resolved proactively to provide an excellent level of Customer Service.

Our Customer Service team work tirelessly to ensure that our customers both internal and external are looked after with a personal touch and that they receive an exceptional level of service. As a team of customer service experts in fleet maintenance we are there to keep our customers informed every step of the way to make sure that any maintenance work that needs doing to their fleet goes as smoothly and effectively as possible.

As a Customer Service Advisor in our Fleetcare business you will be proactively communicating with your customers to ensure they know where they're taking their vehicles, that the workshop is expecting them and that they are kept informed every step of the way in relation to any extra works that need to be undertaken and the potential impact that may have. You will be ready to provide details of and solutions to any issues that arise ensuring service levels are met at the right cost to the business and the customer.

About You
You will have a professional approach when dealing with individuals both internally and externally and will thrive in an environment where you are able to use your customer service skills and experience to be constantly problem solving in order to get to a solution that equally benefits us and our customers. Some of the traits and skills we believe a successful Customer Service Advisor possesses are below:

A real passion for customer service and understanding of how to deliver this for the benefit of the customer and the business
Takes a proactive approach to customer service; can foresee potential issues and heads them off before they arise
Successfully deals with high volumes of calls and delivers under pressure
Able to ask the right questions in a concise way to quickly establish the problem and put a plan into place
Good knowledge level of IT including Excel and outlook from a previous office based role
Has a proven track record of being able to negotiate to gain a win, win solution
Is confident to seek clarity in ambiguous situations to ensure that all requirements are met.
Challenge the status quo when necessary
Demonstrates the ability to communicate at all levels
Establishes themselves professionally at all times
If you are interested in the above role and you have a desire to be successful, please apply.

Salary & Benefits
You will be working between Monday and Friday, 08:00 - 17:00. A salary of GBP21,000 is on offer for the successful Customer Service Advisor as well as a benefits package that includes a generous pension scheme, good holiday allowance and other corporate benefits such as a discounts portal which offers a wide variety of discounts across high street and online retailers.

About Us
As the UK's leading independent provider of commercial vehicle rental, contract hire and fleet maintenance for over 45 years, we understand the complexities and priorities of the transportation and logistics industry. The company's fleet of 20,000 vans, trucks and trailers is supported by a nationwide network of maintenance locations, 24/7 national breakdown assistance, and a large team of qualified technicians with a clear focus on uptime, compliance and choice. We work hard to understand our clients' businesses and provide customised solutions to meet their individual transportation needs.

The driving force behind the success is our people. Ever better??? is our purpose and our mantra. To our customers and our employees it is a promise. A promise to unlock hidden opportunities, to dig in when others let up and to commit to maintaining a workplace in which our employees are encouraged to thrive. We understand that unrivalled leadership inspires individuals and promotes continuous improvement. We respect each of our 34,000 employees worldwide, valuing their contribution, ideas and diversity, empowering and developing them as successful individuals and teams.