E-Commerce / Marketplace Manager

Location
Leicester, Leicestershire, England
Salary
£27,000 - £30,000 per annum + additional benefits
Posted
25 Oct 2019
Closes
15 Nov 2019
Ref
11315
Contact
Leicestershire Jobs
Contract Type
Permanent
Hours
Full Time

Role: E-Commerce / Marketplace Manager

Our client is looking to recruit an e-commerce expert to join their exciting new venture based in Leicester.

This new business venture is an off shoot of a highly successful award-winning business.

This is a pivotal role holding the key to the businesses growth and you will be working closely with the Managing Director with regards to strategic planning.
We're looking for a hands-on individual, to work in a fast-paced role that can prioritise and deliver results.

You will be key to the development and growth of the company's online presence. Bringing new and fresh ideas to table gleaning from past experiences. Out of the box thinking is key to this position.

Role: E-Commerce / Marketplace Manager

* You will be responsible for managing multiple online marketplaces such as Amazon and eBay as well as setting up new platforms (Fruugo, AliExpress etc.). With over 50 active platforms being the target
* Preparation, creation and management of Product Catalogues and Listings
* Variation Management ensuring lines are stocked at all times
* Increase Customer Feedback encouraging customers to leave positive reviews and managing arising issues
* Customer Management Process, ensuring queries and issues are responded to and resolved within sites agreed SLA
* A/B Testing
* Brand Registry ensuring products remain compliant with both License Holders and Platforms agreements
* Account Management (Amazon, eBay, etc) and full responsibility for account health
* Utilising and managing FBA, Replenishing Inventory, Inventory Management
* Stock Requirement forecasting's
* Buy-Box Optimisation
* Return Management, ensuring goods arrive and are refunded accordingly
* Outside of the Box thinking to enable customers to find listings, purchase items and leave feedback. Working towards increasing traffic to our in-house website.
* Marketing and Sales Creation activities
* Reviewing competition and ensure the company remain competitive and listings are well placed to achieve goals.
* Creating translations to enable better targeting of overseas customers
* Liaising with the dispatch team to ensure high priority orders are actioned as such and ensuring customer orders dispatched in a timely fashion

Key Skills
*Whilst this role is very technical, customer service skills are also key.
*Solid Excel skills
*knowledge of eBay/FBA is essential
*Knowledge of HTML
*Online marketing software and repricing tools would be advantageous.

E-Commerce / Marketplace Manager Package:

Appointment Type: Permanent
Annual Salary: £27,000 - £30,000
Hours: Full Time 8:30am - 5:00pm (30mins lunch)
Holiday: 28 Days (20+STAT)
Free parking

If you're interested & think you're suitable for this opportunity, please apply online or call Paul Mitchell Associates (quoting ref: 11315) on 0116 254 9404

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