Defined Contribution Pension Complaint Associates

7 days left

Dimensions Specialist Recruitment
25 Oct 2019
22 Nov 2019
Contract Type
Full Time

Defined Contribution Pension Complaint Associates

As an employer, this global financial services organisation is renowned for the ongoing training and career development they offer and provide on an ongoing basis.

They are now seeking an additional Complaints Associates where you will be working within a client specific environment with responsibility for managing, investigating, resolving and responding to complaints. This can include but not limited to:

  • Managing all complaint cases you are allocated to agreed business standards and in line with regulations, with a level of detail and quality that exceeds customer expectations and to address errors, coordinating the correction of customer accounts in line with regulatory requirements
  • Using all available sources of information, knowledge and investigative skills to fully explore complaints, identify errors and resolve them to the satisfaction of the client and the business.
  • Work efficiently to ensure a significant contribution in reducing the stock of complaints or keeping the volumes at an acceptable level
  • Identifying and suggesting ways to improve the customer experience, customer service and complaint handling
  • Work collaboratively with colleagues, sharing specialist knowledge and skills within the business to educate and enable others to improve the customer experience and to avoid or resolve customer complaints
  • Develop a network of contacts throughout the business to facilitate the gathering of information and to use in providing expert guidance when resolving complaints

Due to the nature of the role, it is essential that you possess proven experience gained within a Defined Contribution environment. No formal complaint handling experience is highly is required.

Offering an excellent remuneration and benefits package together with study support, nob-contributory pension, bonus potential and free parking, these roles also offer true long-term progression within the department and the wider business.