Head of Projects & Service Delivery Manager
5 days left
- Full Time
Excellent opportunity for a Senior Project Manager / Service Delivery Manager with Software Development project experience, to join a cutting edge SE1 Software House, building custom; web, mobile and cloud enterprise applications. This job is for someone who has a proven track record in 'Getting Things Done'.
Head of Projects & Service Delivery Manager
London SE1 | £70,000 - £80,000 + Benefits Package, Perks and Upskilling
We deliver Custom, Web and Enterprise Applications primarily to the services industries e.g. Fintech. We have a consultant led approach designed to educate, enable and support customers on their journey towards building better software and businesses. We also deliver knowledge services around Artificial Intelligence, Machine Learning and Big Data to empower businesses to make best use of one of their data.
Where you come in:
The Head of Projects and Service Delivery role is a key management role within the business ensuring the effective delivery of all the commissioned projects in the business and ensuring that all customers needs are met whilst the business remains profitable and delivers on the commercial aspirations.
The role is a hands-on managerial role and the successful applicant will be able to manage multiple projects and team members to deliver software to customers. As the ultimate customer escalation point the role carries a high level of responsibility to engage with customers with integrity and a high degree of professionalism.
The role will report directly to the CEO and will be part of the Senior Management Team. It would suit a Senior Project Manager or Service Delivery Manager looking to take advantage of their hands-on experience in a managerial setting.
This job is for someone who has a proven track record in 'Get Things Done' and for whom missing deadlines is not an option.
Head of Projects and Service Delivery Responsibilities:
+ Direct Management responsibility for all Product Owners (currently 2) and the Head of Development (leading a team of 9 people)
+ Reporting to the Senior Management Team on the performance of the Operational areas of the business including all utilisation, profitability and strategic improvements required.
+ Setup and maintain a Project Management Office to ensure the efficient delivery of all projects to customers
+ Provide Hands-on Leadership and mentoring to the Product Owners and Development team
+ Ensure effective implementation of Agile (SCRUM and KanBan) and Waterfall methodologies providing training and leadership on when each is appropriate and provide process and procedure leadership as to their proper implementation in the business.
+ Oversee all operational processes within the team including all ITIL framework mechanisms for the efficient running of the department including, but not limited to, Incident Management, Problem Management, Change Management and Release Management
+ Establish the efficient running of the existing Service Desk and ready it for future growth
+ Oversee and manage the Operations Budget
+ Oversee and manage the recruitment of team members
+ Develop an Operations Strategy with team members and Peers to ensure the delivery of new products developed by the CTO Office and the effective delivery of existing products in the portfolio.
+ Ensure customers are happy and a regular communication structure is put in place in co-operation with the Sales Account Management team.
+ Oversee the efficient use of development resource in the business
+ Be able to deliver Product Owner and Scoping workshops for specific customers in a consultative capacity
+ 5+ Years experience in a Project Management role
+ Experience working with Software Development projects
+ Experience with management and mentoring of other team members
+ 2+ Years in a Management role mentoring and working with junior team members
+ Experience of delivering Scoping workshops for customers in a software development environment
What we can offer you:
+ Culture of inclusivity
+ Up-skill/Training opportunities
+ The opportunity to help shape an evolving team in a fast growing business
+ Flexible Working Available
+ Permanent position
+ 6 Month probation period
+ Great Location in London near London Bridge, Southwark and Waterloo stations
+ Starting ASAP
+ Generous Leave Allowance 23 days leave as well as all working days between Christmas and New Year's
+ Salary of £70,000 to £80,000, depending on experience
Your Background / Previous Roles May Include:
Head of Software Development, Lead Project Manager, Senior Project Manager, Head of Software Projects, Head of Development.
Interested? Apply here for a fast-track path to the Hiring Manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
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