2nd Line Support Engineer

24000.00 - 27000.00 GBP Annual
18 Oct 2019
15 Nov 2019
Contract Type
Full Time
Are you a 2nd line engineer and are looking to work for a major company with a global presence? A company that can offer you career progression while giving you the tools to get to where you want to be?

I've got the perfect opportunity for someone who has experience in being a 2nd line support analyst with strong customer service skills and the ability to develop and maintain customer relationships.

This role will use your expertise in;

2nd line support (and 1st line support)
Active Directory - create user accounts, create and route tickets as well as resetting passwords / using the in-house CRM software.
Asses total monthly workload & use data to target Problem Management
Supporting users with computer equipment, telephone and mobile devices - providing training when necessary.
Escalating complex calls and incidents that cannot be resolved in-house to the relevant teams.
Diagnosing and troubleshooting hardware and software faults in desktop PC's, printers and mobile devices
Administering and maintaining Windows 10 and Mac OS environments - knowledge of Microsoft applications.(A driving license is needed for going to client sites)

Desirable Requirements:

* Experience of administering Apple mobile devices
* Knowledge of Microsoft Azure environment
* Knowledge of Exchange Management Console

In return you'll get;

Training and access to external training programs for you to have the opportunity to progress further.
Well-being package
Vibrant company culture, including paid-for social events and more!!!

I'm looking for the ideal 2nd support analyst candidate to join this team ASAP so apply now or get your CV sent to (url removed)

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK