Level 3 Network Engineer - Cisco Nexus

Do you have solid Level 3 / 3rd Line Network Support experience with Cisco hardware, routing, switching and firewalls? If so we'd love to talk. A Managed Service background would be preferable.

As a Digital Transformation Partner, we accompany companies into the digital future. Our range of IT solutions includes consulting, implementation, services and the operation of IT systems. Our customers benefit from our extensive expertise and our innovative portfolio that covers the IT requirements necessary for a successful digital transformation.

Level 3 Network Engineer - Cisco Nexus
Up to £50,000 + Shift Allowance | Huntingdon, Cambridgeshire

Our headquarters are based in Munich and we employ over 3,000 employees worldwide with offices in Germany, Austria, Belgium, The UK and The U.S.A.

The Level 3 Network Engineer Role:

Our Managed Services team are based from our offices in St Ives and our data centre facilities in Huntingdon and provides a focused range of hosted and cloud services through our extensive portfolio, specifically designed to help customers align their IT functions to their core business requirements.

You will be working as part of a fantastic hand-picked team, you'll deal with the day to day management of our Data Centre and wide area networks both internally and on behalf of our customer base.

Ensuring our customers network and devices are operating and performing within acceptable boundaries and remaining compliant against relevant legislation.

You will be third tier support for our service desk responding to customer incidents and managing our monitoring software to identify potential issues in a proactive manner to reduce potential customer-related incidents.

This means working logically to understand the issue at hand, and then either taking care of it yourself or escalating it to the appropriate supplier, delivering a high standard of customer service to all customers in the process.

This role is based at our Huntingdon site and the cover that we provide is between the hours of 8am and 23:00.

Level 3 Network Engineer Key Responsibilities:

+ Working within the adopted ITIL framework for incident management and associated escalation processes
+ Providing a senior point of technical assurance within the team
+ The implementation of large and small-scale project deliverables
+ Maintaining stable customer and internal services
+ Ensuring that technical knowledge and documentation is shared amongst the Managed Services team members
+ Sharing information on new issues and call type trends with team leaders, in order to improve IT strategy across the business

Skills and Experience:

The Ideal candidate will have:

+ A minimum 5 years’ experience in a similar field
+ Experience as a senior technical team member
+ Excellent spoken and written English with strong customer interaction skills and a good telephone manner

Required Technical Skills:

+ Strong Cisco Nexus switch, router and ASA firewall hardware experience
+ A good understanding of networking protocols (BGP, OSPF, EIGRP etc.)
+ A methodical troubleshooting approach;
+ A strong attention to detail

Desired Technical Skills:

+ Cisco ACI experience
+ HP switches experience
+ Exposure to Meraki devices
+ Experience in a multi-tenant architecture
+ Public cloud service integration
+ Certificate Services
+ Understanding of Load Balancers

Role Info:

+ Location: Based at our office in Huntingdon, Cambridgeshire.
+ Hours: Monday to Friday / shift pattern covering between the hours of 08.00 to 23.00 (37.5 hours per week) with a 1-hour unpaid lunch break per day
+ Salary: Up to £50,000 + Shift Allowance
+ Start Date: ASAP

Benefits & Perks:

Includes: 25 days annual leave, on-call allowance, life assurance, healthcare cash plan, employee assistance programme, on-line discounts & savings platform, spot bonus scheme, recruitment bounty scheme, dress down Friday, free fruit, fundraising, Sports & Social club.

Additional Information:

+ Must have the right to live and work in the UK
+ Must have driving license and access to own transport due to location and customer site
+ Full training and support will be given

Join us at the forefront.

Put your talent to the test. Make leaps in your field. We are a creative, collaborative place, delivering transformative results with remarkable technology for remarkable clients daily. Working here is challenging, rewarding and exciting. We welcome adaptable, enterprising professionals and invest heavily in their development.

Your Background / Previous Roles May Include:
3rd Line Network Engineer, Cisco Network Engineer, Network Support Engineer, Senior Network Engineer, Managed Services Network Engineer.

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.