Customer Services

Customer Services – Origin Coffee 

Full time. 
Helston based

Aim:

The customer services role is an integral part of the business, taking responsibility to ensure that all our customers receive their orders correctly and in a timely manner, liaising with the warehouse team so that orders are despatched for next day delivery. Where orders are lost or misplaced to liaise with couriers to provide customers with an ETA. The position is part of the office team and therefore where possible you will be asked to support on all aspects of sales and administration. The role requires someone with an excellent phone manner, professional attitude to the workplace, diligent and accurate in recording and documenting customer orders. 

The Company:

Origin Coffee is one of the leading and most progressive speciality coffee roasters in the UK employing the current UK Barista Champion. Seasonality, provenance and traceability are at the heart of our supply chain. We are at the forefront of the London Coffee Scene with our flagship retail store on Charlotte Road in Shoreditch receiving critical acclaim. Our core business is wholesale supply and retail servicing for independent and multi-site cafes, hotels and hospitality businesses across the UK.

Duties:

• Daily outbound sales calls to existing customers, taking and processing orders and generating invoices. 
• Telesales account management for existing customers to maintain customer retention levels, manage expectations and build relationships.
• Liaising with warehouse and driving team to ensure orders are picked and processed correctly for next day delivery through couriers.
• Inbound calls and order processing.
• General phone support for office.
• Deal with and manage customer expectations.
• To support front of house reception area, welcoming walk-in customers and dealing with their enquiries.
• To provide administration and operations support to the senior management team where applicable.

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