TUI Retail Travel Advisor
Joining the TUI Retail Team as a Travel Advisor, we will help you become a destination expert so that you can recommend and sell holidays and additional products such as airport hotels, parking and excursions to enhance our Customers experience.
You will put all customers at the heart of our business and constantly 'go the extra smile' by creating unforgettable holiday experiences that make us famous for service and create customers for life. This role has variable shift patterns each week which include Evenings & Weekends. In return for your flexibility you'll usually know your shift pattern 4 weeks in advance.
TUI Group is the world's number one integrated tourism business. We continue to build a single customer facing team across our airline, contact centre, overseas and retail service teams that will deliver a consistent, contemporary service to every single customer. Joining us will not only provide opportunities for you to grow your career, but the benefits of being part of an exciting multi-cultural united team.
Throughout your career, we will continuously invest in your development starting with a 3 day residential course alongside your store induction. This is to ensure you are provided with all the skills and tools you need to become a destination expert.
What you will be doing
As a TUI Retail Travel Advisor you will help to create unforgettable holidays for all of our customers with your personality, professionalism and personalised service. You will understand our customers and adapt your style using information provided to help you find ways to improve customer satisfaction and loyalty. Your knowledge will help us collaborate and answer questions for our international colleagues and customers. There will be modern technology to work with so you can discuss, recommend and sell suitable products and services, and promote and assist our customers to self-serve online.
You will inspire and respect your colleagues whilst sharing a great amount of fun. If things do not go quite right, you will be pro-active and confident to investigate and resolve every question or complaint straight away. You will enjoy change and challenges taking opportunities to assist with incidents and emergencies, but regardless you will always 'go the extra smile'. Your desire to achieve will lead you to exceed your company, sales and service targets.
In addition to TUI and First Choice, your scope will include our range of Cruise, UK and other exciting holiday products and with these comes a varied administration role. Finally, you will be comfortable to handle multiple currencies and comply with the procedures, upkeep and responsibilities of operating your local shop.
What we are looking for
- Should you be under 18 and applying for a role in England you will be required to be in part time education or voluntary work and including your paid employment both responsibilities cannot exceed 40 hours a week, proof of this will be required
- A customer driven and positive individual with a passion for delivering contemporary service
- Confident and fun personality with a strong commitment to achieve targets and overcome challenges
- Willing to engage and collaborate at all times with customers and colleagues of varying nationalities
- The highest personal standards and pride in attitudes and behaviours displayed
- A passion to work within tourism and actively grow and share knowledge
Working within TUI group
Be Yourself??? Be Unique! TUI's more than a brand, it's who we are. Trusted - Unique - Inspiring.
We're the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we're on a journey, of development towards a more digital, connected and integrated future. But we haven't arrived there yet. We believe that differences drive innovation and we're encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it's our unique colleagues that will shape the future of travel.
The TUI Group includes our unique hotel portfolio, our cruise ships, our own aircraft, tour operators, travel agencies. TUI is the UK's largest tour operator with key brands including TUI, First Choice, Marella Cruises and Crystal Ski Holidays. Our airline is the country's third largest with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 5.5 million customers each year.
Join us now and you can look forward to a competitive salary, pension scheme and further benefits such as generous holiday discounts, excellent rates with foreign exchange and discounts with retailers.
How to apply
Apply online, we just need a few details from you.