Customer Advisor / Account Manager

20000.00 - 24000.00 GBP Annual + Lots of bones
13 Oct 2019
10 Nov 2019
Contract Type
Full Time
One of our prestige clients here in Corby has an exciting opportunity for a driven Customer Account Support Officer to join their team based in Corby. You will be the dedicated point of contact for our customer, working with well-known high street brands, providing the best service to our customers. You will receive a competitive salary plus benefits as well as excellent career opportunities, training & development.

Our client is a forward thinking and dynamic business with an enviable reputation for growth, customer service and innovation. They operate from their main UK site in Corby but also have multiply locations around the world.

Their working environment is dynamic, energetic and supports our values which are the foundation blocks of how we work together and through customer focus, agility, innovation and excellence we are growing the future of the retail world

Applications are invited from permanent employees, temporary employees and external applicants who have the necessary skills, interest and experience.

As a Customer Account Support Officer, your role will include:

* Being the main contact for the customer ensuring 100% satisfaction and commitment

* To effectively manage all customer expectations in line with achievable operational service levels

* Work closely with the operational team to ensure KPIs and SLAs are achieved

* Attend customer on/off site meetings at customer request

* Identify & communicate any potential issues, whilst dealing with them in a timely fashion

* Produce daily/weekly/monthly reports. Ensuring all analysis is accurate & delivered within the specified time scale

* Identify opportunities to improve customer service levels & operational efficiencies

* Maximise any sales opportunities

To improve and grow yourself and to become a Customer Account Manager, you should have the following skills and attributes:

* Driven to deliver against KPI's & customer SLA's

* Positive team player

* Ability to build effective relationships with internal & external stakeholders

* Proactive & flexible uses own initiative

* Organised, able to achieve deadlines with close attention to detail

* Confident, thorough and collaborative decision maker

* Experience of warehousing processes & account management

* Intermediate Microsoft Office user

Ideally if you've worked in a call centre or as an account support officer prior this will put you in good stead. You'll need a bubbly personality with the ability to speak to lots of different types of people on all types of levels. You'll need to patient, understanding and most importantly professional at all times.

If you've worked at Avon or RS Components this would be an advantage

You'll need to be driven and engaging and have the ability to be focused at all times.

Nice working hours 8am to 5.30pm Monday to Friday - but with the flexibility to be flexible as and when clients need you to work later.

Salary is GBP19k to GBP25k depending on experience

There will be incentives to earn more money and potential to grow and develop yourself as a person and within the business.

Our client prides itself on promoting from within and your limits are only set on how hard you want to work.

Please send me a covering letter with your current position and Salary expectations

Any questions please add them to your covering letter