FM Coordinator
- Recruiter
- Anonymous
- Location
- Lancashire
- Salary
- 18000.00 - 21000.00 GBP Annual + plus benefits
- Posted
- 11 Oct 2019
- Closes
- 08 Nov 2019
- Sectors
- Surveying & Property
- Contract Type
- Permanent
- Hours
- Full Time
FM Coordinator (Build to Rent Residential Scheme)
Based Manchester
Salary up to GBP21,000
We are proud to be partnering with our client, a property development company focusing on Build to Rent (BTR). I am seeking an experienced FM Coordinator for their brand new (and highly anticipated) BTR scheme in the Northern Quarter. The role is based on-site and the successful candidate will not only demonstrate strong capabilities for the role, but a genuine passion for customer service.
Customer Service
Deliver first class customer service and resident engagement
Manage working relationships with suppliers and contractors
Provide informed and accurate information to residents
Coordinate the preparation of amenities for resident events
Respond to resident enquiries (meeting all agreed SLAs or KPIs)
Communicate in line with brand values and SLAs
Manage and coordinate the Facilities Helpdesk, ensuring that response times, SLA's and KPI's are maintainedH&S/Compliance
Coordinate all statutory compliance on site
Undertake and record all building common part safety checks/testing incl emergency lighting, fire alarm
Support completion of annual H&S & Fire risk assessments in conjunction with the General ManagerBuilding Operations
Detailed knowledge of the building and apartments
Support General Manager in procurement of contractors and suppliers
Manage the day to day relationships with PPM service providers
Emergency or incident escalation
Processing reactive maintenance work orders, follow up and close within SLA's
Attendance at Out of Hours emergencies if requiredKnowledge, Attitude, Skills and Habits
Previous experience of managing and coordinating the Facilities Helpdesk - essential
Previous experience of contractor management - essential
Strong verbal and written communication
Previous experience in residential property (student or private rented preferred) or hospitality sectors
Excellent communication skills displaying sensitivities to and understanding of residents' need
Well-groomed and of smart appearance
Must be pro-active and able to use initiative in order to enhance the building reputation and make the community the best available
Flexibility and adaptability
Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
Problem solving, well organised and ability to work well under pressure
Good level of computer literacy using Microsoft Word, Excel and OutlookWe anticipate a lot of interest, so to stand out please apply with your CV and a brief paragraph on why you are the right person for the role
Based Manchester
Salary up to GBP21,000
We are proud to be partnering with our client, a property development company focusing on Build to Rent (BTR). I am seeking an experienced FM Coordinator for their brand new (and highly anticipated) BTR scheme in the Northern Quarter. The role is based on-site and the successful candidate will not only demonstrate strong capabilities for the role, but a genuine passion for customer service.
Customer Service
Deliver first class customer service and resident engagement
Manage working relationships with suppliers and contractors
Provide informed and accurate information to residents
Coordinate the preparation of amenities for resident events
Respond to resident enquiries (meeting all agreed SLAs or KPIs)
Communicate in line with brand values and SLAs
Manage and coordinate the Facilities Helpdesk, ensuring that response times, SLA's and KPI's are maintainedH&S/Compliance
Coordinate all statutory compliance on site
Undertake and record all building common part safety checks/testing incl emergency lighting, fire alarm
Support completion of annual H&S & Fire risk assessments in conjunction with the General ManagerBuilding Operations
Detailed knowledge of the building and apartments
Support General Manager in procurement of contractors and suppliers
Manage the day to day relationships with PPM service providers
Emergency or incident escalation
Processing reactive maintenance work orders, follow up and close within SLA's
Attendance at Out of Hours emergencies if requiredKnowledge, Attitude, Skills and Habits
Previous experience of managing and coordinating the Facilities Helpdesk - essential
Previous experience of contractor management - essential
Strong verbal and written communication
Previous experience in residential property (student or private rented preferred) or hospitality sectors
Excellent communication skills displaying sensitivities to and understanding of residents' need
Well-groomed and of smart appearance
Must be pro-active and able to use initiative in order to enhance the building reputation and make the community the best available
Flexibility and adaptability
Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
Problem solving, well organised and ability to work well under pressure
Good level of computer literacy using Microsoft Word, Excel and OutlookWe anticipate a lot of interest, so to stand out please apply with your CV and a brief paragraph on why you are the right person for the role