Retail Sales and Customer Service Manager

As Manager of Sales and Customer Services, you will work closely with the Field Sales team and will be responsible for leading a small team of Telesales and Customer Services Executives. You will be responsible for team sales targets and ensuring all administration processes and tasks are

Job DescriptionManager of Sales and Customer Services, Automotive Retail

Haymarket Automotive (HMA) comprises What Car?, Autocar, Classic & Sports Car and Car and Accessory Trader (CAT) - four brilliant brands that are world famous for informing and entertaining car buyers, sellers and owners which share the goal of leading in their chosen marketplaces.

Our reputation is built on quality journalism, slick marketing, product innovation and dogged and skilled salescraft, all in support of digital and print products that lead the market. No other automotive brand interacts with consumers and the car industry so comprehensively or is as well respected by its audience.

Whatever we do, we aim to be the best - and that starts with our teams and the way we place them at the heart of everything we do.

Role Summary

As Manager of Sales and Customer Services, you will work closely with the Field Sales team and will be responsible for leading a small team of Telesales and Customer Services Executives. You will be responsible for team sales targets and ensuring all administration processes and tasks are completed in relation to account set up, invoicing and ongoing account engagement with the What Car? New Car platform.

Reporting to the Retail Sales and Service Director you will be required to prepare weekly, monthly reports as required and work with Credit Control to ensure there are no outstanding debts.

You will be a hard working, driven, confident and outgoing individual looking to be part of a winning team. On a day-to-day basis your focus will be to ensure the team is providing a first class service to their customers in a timely and professional manner. You will be required to take the lead on developments to the portal and communicating updates to the team. On occasion, if required you may be required to onboard key accounts at client level.

This role requires strong leadership skills and experience of leading a small team in Sales/Service would be preferred. What Car? is a demanding and fast paced environment, wherein success is rewarded and this could be the first step on your journey to a great career with a market leading, beacon brand within the Automotive industry.

Our working culture

Our team culture is friendly, vibrant and sociable. We have just as much fun after hours - be it drinks with colleagues, awards ceremonies, sports teams, or our infamous annual Haymarket Awards. There is a relaxed vibe in our offices and we give you the tools to work flexibly, move around our environment freely and collaborate with your colleagues.

Other benefits include:

• Competitive salary
• Comprehensive training and career development programme
• 25 days holiday per year (increasing 1 day per year of service up to 30 days)
• Generous contributory pension scheme
• Season ticket loan on passing probationary period
• Discounts on magazine subscriptions and other employee discounts
• Regular individual and team rewards and incentives for outstanding performance

The Ideal Candidate

• Able to lead, manage, develop and motivate a team.
• Strong decision making and problem resolution
• Excellent relationship building skills
• Able to work and interface with key departments
• Self starter, conscientious and driven.
• Someone who works with integrity & ambition to succeed
• Highly organised with excellent time management skills
• Someone who faces challenges with positivity and tenaciousness
• Resilient to fast moving change and flexibility within a commercial environment
• Knowledge of Sales Force
• Excellent interpersonal skills and presentation skills
• Excellent written skills
• Good computer skills
• Experience of a CRM driven environment