Group Travel Team Leader

Group Travel Team Leader, Up to GBP38k, London

Our client are a global meetings and events organisation working with blue chip organisations. They are currently looking for a Group Travel Team Leader to monitor and assess the team's quality, performance and output of the Group Travel Planners. Through KPI measurements you maximising the operational areas output through continuous process improvement, and the performance management of the team, identifying where efficiencies will reduce the business operating cost.

The Requirements of the Group Travel Team Leader are as follows:

• Delivery of industry leading customer service
• Achieving or exceeding all metrics and service level agreements
• Ensuring compliance to preferred partner programmes, maximising revenue by booking with these preferred suppliers.
• Daily line and performance management, motivation and development of the team
• Daily operational updates with peers escalating issues where appropriate
• Conduct regular reviews and annual appraisals for all team members, identifying and delivering any training requirements and performance improvement measures
• To coach and mentor team members in order to develop and improve performance
• Develop and manage the training plan for your team in conjunction with the Head of Group Travel and Head of Operations
• To investigate escalated customer complaints or issues to satisfactory resolution
• Managing HR issues in accordance with Managers Guide on employment practices
• To work in conjunction with the Head of Group Travel and HR team in optimising staffing levels, including shift patterns, overtime and out of hours to meet the business demand and personnel records are kept up to date
• To manage the recruitment and selection process in conjunction with the Head of Group Travel

The skills required for the Group Travel Team Leader are as follows:

• Experience of operational management preferably within the meetings and events industry
• Excellent Geographical and system knowledge
• Ability to understand and act on the key metrics and business drivers
• Experienced in people development and management
• Proficient user of Microsoft Office including Word, Excel, PowerPoint and Outlook
• Strong organisational and time management skills
• Strong leadership, influencing and negotiation skills
• Strong communications skills both written and verbal
• Strong relationship building skills

To apply for the Group Travel Team Leader role, please click on the link below: